Account Service Delivery and Operations Manager (Financial Services Sector)

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• Direct and assign service delivery resources to ensure effective delivery of end-to-end services for managed services accounts
• Maintain accountability for account specific service problems and for prioritizing work requests.
• Manage 'delivering to contract' performance standards and client measurements, ensuring targets are met or exceeded
• Identify and manage service improvements to increase customer satisfaction.
• Works with project teams to integrate new, enhanced and existing service offerings for the account.
• Support the development of new business proposals and introduce new technology.
• Manage account related budgets and expenditures in alignment with the cost base.
• Maintain approval authority for expenditures for the account in line with the authority matrix
• Maintain broad technology awareness.

REQUIREMENTS

• Degree in Engineering, IT or its related field
• Customer oriented and self-driven
• Proven leadership and drive teams of various IT disciplines
• Min 6 years of solid experience in a multiple customer-based service delivery role.
• Good interpersonal and communication skills with proven ability to build, sustain and influence relationships across all levels of organization
• Requires proven project management skills i.e. competent in project planning and control with a good understanding of operational processes
• Ability to work in a fast paced environment and juggle competing priorities
• Good knowledge in ITIL processes
• May have an expertise or comprehensive knowledge of a particular technical specialty or industry

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open