Customer Service Lead

0.  Managing a Dell service provider team of 8 staff to dispatch onsite service for all Dell products island wide; 
1.  Acted as a pivotal Central co-ordination & administration of the Helpdesk Team; 
2.  Supervisory, coaching & motivating team members to meet the daily operations needs; 
3.  Handling of all escalations & complaints from Dell & replies to their correspondences; 
4.  Conduct detailed investigation with all relevant parties for all incident reports required; 
5.  Offering professional guidance to Dell customers by giving appropriate advice on Dell products & services; 
6.  Tracking, updating & managing of all service calls; 
7.  Managing ad-hoc projects which required onsite service by engineer from time to time; 
8.  Cultivate strong relationship with Dell & their customers by demonstrating excellent customer focused service delivery; 
9.  Projecting & uphold a professional image as a Dell service provider to all its customers; 
10.  Perform service recovery to Dell customers to resolve difficult customer issues/complaints. 

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open