Business Support Manager (Outsourcing Services)

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Duties & Responsibilities:

• Supervise & Manage operational effectiveness and efficiency of the Regional Service Delivery team
• Ensure effective operation of end-end processes, including cross-functional with process improvements/optimization where required.
• Plan and implement designs for operations
• Lead operational/cost optimization activity as needed
• Interlock with relevant stakeholders for inputs, review and compliance of business unit's Financial Budgets, influencing budgets forecasts and Actuals.
• Review the finances of each operation
• Review the reports of each unit/team and make suggestions for improvement
• Lead Service Delivery cost management: i.e. cost optimization, cost recovery
• Coordinate the business planning processes (Operational and Financial)
• Participate in Account reviews to review the account performance and health status, ie.

• Overall health of the Contract
• Business Controls
• Financial Performance
• New business activity
• Ongoing compliance to Commercial/contract Management required process and tools
• Customer Satisfaction
• Status of any specific Projects

• Support the key business/operational initiatives as directed by the General Manager

Essentials

• At least 8 years of work experience in service environment (Preferable in outsourcing context: IT, Document Production or office services), at least 5 of which should be in region operational or delivery management role.
• Strong attention to detail & accuracy
• Strong Analytical and problem solving skills
• Strong communications skills — ability to communicate across all levels and handle difficult situation
• Influence and drive results and working with senior management
• Financial Management
• Understanding of accounting
• Team player with proven leadership skills
• Degree in Engineering, Computer Science, Operations Management, Finance/Accounting or related field. Desired

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open