Business Support Manager (Outsourcing Services)
Published: Thursday, 12 July 2012
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Duties & Responsibilities:
- Supervise & Manage operational effectiveness and efficiency of the Regional Service Delivery team
- Ensure effective operation of end-end processes, including cross-functional with process improvements/optimization where required.
- Plan and implement designs for operations
- Lead operational/cost optimization activity as needed
- Interlock with relevant stakeholders for inputs, review and compliance of business unit's Financial Budgets, influencing budgets forecasts and Actuals.
- Review the finances of each operation
- Review the reports of each unit/team and make suggestions for improvement
- Lead Service Delivery cost management: i.e. cost optimization, cost recovery
- Coordinate the business planning processes (Operational and Financial)
- Participate in Account reviews to review the account performance and health status, ie.
- Overall health of the Contract
- Business Controls
- Financial Performance
- New business activity
- Ongoing compliance to Commercial/contract Management required process and tools
- Customer Satisfaction
- Status of any specific Projects
- Support the key business/operational initiatives as directed by the General Manager
Essentials
- At least 8 years of work experience in service environment (Preferable in outsourcing context: IT, Document Production or office services), at least 5 of which should be in region operational or delivery management role.
- Strong attention to detail & accuracy
- Strong Analytical and problem solving skills
- Strong communications skills — ability to communicate across all levels and handle difficult situation
- Influence and drive results and working with senior management
- Financial Management
- Understanding of accounting
- Team player with proven leadership skills
- Degree in Engineering, Computer Science, Operations Management, Finance/Accounting or related field. Desired
General CV submission
- Country: Singapore
- Employment Type: Full time
- Salary: Open