Business Support Manager (Outsourcing Services)

Published: Thursday, 12 July 2012

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Duties & Responsibilities:

  • Supervise & Manage operational effectiveness and efficiency of the Regional Service Delivery team
  • Ensure effective operation of end-end processes, including cross-functional with process improvements/optimization where required.
  • Plan and implement designs for operations
  • Lead operational/cost optimization activity as needed
  • Interlock with relevant stakeholders for inputs, review and compliance of business unit's Financial Budgets, influencing budgets forecasts and Actuals.
  • Review the finances of each operation
  • Review the reports of each unit/team and make suggestions for improvement
  • Lead Service Delivery cost management: i.e. cost optimization, cost recovery
  • Coordinate the business planning processes (Operational and Financial)
  • Participate in Account reviews to review the account performance and health status, ie.
  • Overall health of the Contract
  • Business Controls
  • Financial Performance
  • New business activity
  • Ongoing compliance to Commercial/contract Management required process and tools
  • Customer Satisfaction
  • Status of any specific Projects
  • Support the key business/operational initiatives as directed by the General Manager



  • At least 8 years of work experience in service environment (Preferable in outsourcing context: IT, Document Production or office services), at least 5 of which should be in region operational or delivery management role.
  • Strong attention to detail & accuracy
  • Strong Analytical and problem solving skills
  • Strong communications skills — ability to communicate across all levels and handle difficult situation
  • Influence and drive results and working with senior management
  • Financial Management
  • Understanding of accounting
  • Team player with proven leadership skills
  • Degree in Engineering, Computer Science, Operations Management, Finance/Accounting or related field. Desired




General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open