Department : Business Development Office, Service Offering Dept

Reproting to General Manager Regional Business Development Office

Objectives

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To build the Finance & Admin Service (FAS) portfolio for the Asia Pacific Market.

To perform the role of Subject Matter Expert within our client's org, sharing and transferring knowledge to the field organization.

Key Performance Indicators ( KPI) ( Indicate the results expected – the what performance )

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Service offerings launched/execution deployed in the region

Number of major projects in the Service line won

Number of standardized deliverables constructed

Key Traits Expected

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Leadership

 - Decision Making

Management Effectiveness

 - Directing and Developing Others

 - Program management

Value Creation

 - Methodical thinking, planning, program management and implementation skills

Personal Effectiveness

 - Global Mindset

 - Efficient Communication

Job Scope

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Design the go-to-market strategy for both short-term and mid long-term

Build the Finance & Admin Service (FAS) portfolio to support growth of our client's outsourcing business across Asia Pacific

Understand customer requirements and the key market trends for the FAS portfolio(Account Payable process, Account Receivable process and Travel&Expense process) to tailor our service offering to meet the customers’ needs

Create the offerings based on Customer requirements, existing offering in the region

Launch the FAS offers into the field sales and delivery organizations

Support strategic account sales activities for new FAS offers by being the centre of competence

Be the Subject Matter Expertise, provides advice & support to deal pursuit team whenever required.

Ensure that the FAS portfolio is aligned with the overall  Outsourcing strategy

Organisation Relationship

Service Development Manager reports to the GM, Regional Business Development

Internal Relationships Interface with:

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Operating Companies’ General Managers

Global Accounts community

Account Managers within Country

Local assessment and delivery teams

Principal/ Business Consultants

Local sales teams and delivery teams

External Relationships

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C level contacts

Business Unit Managers

Key Business Stakeholders, e.g. campaign managers

Experts/Consultants

Third Party Suppliers

Industry Influencers eg. Research Analysts

Education & Experience

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Experience of 3 to 5 years in the financial, manufacturing and / or telecommunication industries

Experience in managing and delivering outsourced solutions and services with a track record of successful delivery, (3-5 years).

Understanding of the B2C market, key customer drivers and key areas of opportunity for the FAS solutions and especially

Experience in Insurance industry, banking industry or related service industry knowing the specific business process painpoints.

Extensive experience (3-5 years) in developing assessment approaches / methodologies.

Senior level business consulting experience in process analysis and change management.

Experience of working in international environment and/or an offsite operation environment such as Shared Service Center

Multi-lingual: English plus at least one language of a major country in target region

Good communication and presentation skills

Good interpersonal and customer relationship skills

A team player with strong personal motivation.

Bachelors or Masters Degree in Computer Science, Business or related discipline.