Coach, mentor and manage a team highly technical resources consisting of 10 network, system and security postsales deployment specialists
Implement best practices in project delivery
Provide Customer Issues Management for post project implementation
Project delivery of IT professional services (system integration services), covering:
- Project planning
- Requirements gathering
- Documentation
- Problem escalation and management
- Troubleshooting and offering workaround solutions
- Proactive prevention of problems
- Identification of trends

Experience

Broad Technical Skills

People Management skills

Process Reengineering Skills

Presales Engagement Skills