Customer Support Manager (SEA, databases, OS, data coms)

• Reporting to customer support director APAC 
• Currently will have Zero downline reports
• Set-up, manage, control and follow-up on Technical product support for South-East Asia KEY accounts and prospects.
• To provide the customers of South-East Asia (and Pacific) with adequate answers, solutions and assistance concerning all technical related questions

• Advise and assist the customer with adequate product support (30%)
• Support internal customers in consolidating technical information (30%)
• Support sales account and project manager in technical topics or issues (20%)
• Define actions to improve the customer support process in order to improve on the KPI’s and to increase the customer satisfaction. (20%)

•  Support on all product releases
• Onsite customer visits / workshops/ field test support: several per month (customer dependant)
• Very regular contact with technical contacts at customer via telephone, email, …

• Quality driven
• Strong problem solving skills
• Excellent communication
• Customer focus
• Good planning skills

• Work experience of minimum 3 years
• Educated up to degree level preferably with a technical focus
• Understanding and experience of basic software programming
• Understanding of Relational Database (preferred)

• Handset Operating Systems (e.g. Android, Symbian, …)
• Telecommunications Carrier Environment
• Application Stores, Offboard Application implementation and contents aggregation
• Experience in being a driver on Client side of the business

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General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open