Regional Account Delivery Manager (BPO)

Published: Thursday, 23 April 2009
- customer-facing role
- responsible for operational service delivery.
- may entail leading a virtual team across multiple countries, organizations and business units in order to provide seamless service to the customer.
- Proactively manage the customer, internal business management – to ensure that operational standards are followed, improvement opportunities are supported and reported on, delivery/revenue leakage is prevented.
- Support new business opportunities


1. Degree in engineering, computer science or related fields
2. Preferably strong experience in the financial services and/or manufacturing industries.
3. Experience working in regional/global teams
4. Strong customer service background – ability to work at prime customer contact level
5. Strong project/program management experience
6. Min 8 years of work experience, 5 of which should be in a service environment (preferably in an outsourcing context), 3 of which should be in an operational management or account delivery management role.
7. Cross-functional understanding/experience of service delivery in an outsourcing context – i.e., broad understanding of finance, HR, sales, implementation, operations, etc. and how they work together
8. Strong leadership skills – high level of drive, initiative; assertive; good communication skills – across all levels; strong analytical and problem solving skills
9. Strong customer service/management skills
10. Acts professionally at all times and encourage professional standards among subordinate staff
11. Speaks and writes fluent English 
12. Able to speak an Asian Language or more (e.g. Thai, Japanese) will be a plus point

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Country: Singapore
Employment Type: Full time
Salary: Open