Regional Network Support Services Manager (banking customer))

Published: Tuesday, 21 October 2008
The APAC Support Services Manager is responsible for the management and leadership of the daily BAU operational team, mainly consisting of the NOC, along with the proactive/reactive support functions.
This comprises of 1st, 2nd and 3rd line technical staff (typically qualified with CCNA, CCNP, CCIE, etc) supporting data and IT based communications services for BAC.
This role will be directly customer facing, involved in customer meetings, have direct ownership of service development/improvement processes. To provide oversight and technical leadership on the resolution of major incidents, including code red events impacting the BAC's environment outside of normal working hours.
He will need to understand customer’s Investment Banking business, their organisation and their operations.
To maximise customer satisfaction, people satisfaction and productivity.
This key ‘hands-on’ operational role is technically complex in nature and is expected to meet or exceed the agreed external customer service levels and internal our client's Operate-LDSSO performance measures.
Salary up to 170K pa

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Country: Singapore
Employment Type: Full time
Salary: Open