Primary Accountabilities:
- To act as the central point for key customers’ pricing requests, in line with customer’s response time SLA. Process pricing requests, ensure account team is aware of request and send pricing out to the customer
- To assist in the preparation of presentations, reports, mail shots, correspondence, quotations, bids and contracts.
- To support specific sales opportunities as directed by the account team on key accounts - Ensure that customers’ billing is correct, including:
resolving historical billing problems
liaising with billing to ensure timely raising of credit notes
actioning back-billing where appropriate
new orders entered into the billing system correctly
- To ensure that the CFO (Customer Front Office) processes service cancellations for the account team
- Establish and maintain a good working knowledge of relevant products to the customer and the market place
- Working with the CFO, where appropriate, track on time delivery of all orders and highlight risks to account team, liaising with Service Managers and escalating where appropriate
- Be central point of coordination and contact for the sales team
- To carry out ad hoc tasks and projects as required by the sales team or Sector Head

Significant Demands:
- highlight typical challenges, change & delivery timescales
- Ensuring on time delivery of pricing and circuits in line with customer’s expectations

Working Relationships & Interfaces (External & Internal):
- Customer Front Offices, Operations, Technical Sales Support, Service Management and Billing to ensure our client's offers an excellent customer experience.
- Liaise with customers; both technical and commercial teams

Experience:
- Customer contact, commercially or operationally
- Track record of 100% delivery, willingness to take on accountability and ability to work to tight deadlines, prioritising workload
- Evidence of ability to challenge the norms and find new ways to add value to the team and customer
- Evidence of complete customer focus and centricity
- Working knowledge of relevant tasks and stages in an order lifecycle would also be an advantage

Qualifications:
- Language : English and Chinese (option)

Technical:
- For internal candidates – a good understanding of business case approval process, e-procurement & provide process.

Behaviours:
- Self starter with drive, enthusiasm, motivation and desire to be part of a large sales team.