Incident Manager (4-7K)

 

Key Accountabilities:

• Escalated incident management

• Major / multiple incident management

• Incident progress & resolution communications
  - Internal & external progress bulletins
  - Flash reports

• On call duty for out of hours incident management covering all customers

• Service incident reporting
  - Incident progress & reason for outage/root cause if available
  - Improvement action assignment & tracking

• Interface relationship management (see Key Interfaces)

• Ad-hoc project ownership / input where incident management required

• Monitoring the effectiveness of the incident management process and making recommendations for improvement

 

Essential

• Good understanding of telecommunications/information technology solutions

• Customer service experience

• Project Management / coordination experience

• Incident Management experience

• Excellent written and verbal communication skills

• Should possess engineering degree

 

Desirable

• ITIL foundation certification

• Good understanding of the Networks and Solutions

• Good understanding of key customers

 

Key Behavioural Criteria

• Customer Orientation

• Team Working

• Flexibility & Resilience

• Initiative & Self Reliance

• Ownership & Leadership

Work Experience:

The relevant experience of the candidate should ideally be 7+ years in the relevant areas.

 

 

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General CV submission 

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Country: Singapore

Employment Type: Full time

Salary: Open