Customer Service Manager (Account SPOC)


  • To have overall responsibility for Quality of Service and Customer satisfaction for all implemented our client in-sourced and outsourced services and solutions on assigned customer(s). (measure service provided against defined Service Level Agreements)
  • To be the customer’s primary point of contact within our client, for all Service related issues, with the exception of Incident Management, where the CSM in case of major incidents could act as a secondary escalation point (The Global Customer Support Centre (GCSC) will be the primary escalation point).
  • To proactively identify existing customer needs, and opportunities to grow the customer relationship with our client. Work with the account team to up-sell Service Management and/or other company's products and services.
  • To maintain adequate knowledge of our client solutions and services



  • Degree level or equivalent (Business or Science Degree); ITIL certification



  • Customer Service and Project Management experience
  • at least 2 -3 yrs of work experience in customer-facing organizations within the telecom or IT industry
  • virtual team management experience
  • good level of practiced technical knowledge



  • Language Skills: English (if not mother tongue, fluent written and verbal), local language
  • Technical Skills: good knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
  • Soft Skills: good communication, negotiation, presentation, organization skills
  • Can work independently, shows initiative and proactivity
  • Can work well under pressure and can handle escalations calmly and competently.



Up to 4.5K



APPLY for this post


General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open