Technical Support Specialist (WAN DATA)

1.  Configuration of customer networks in accordance with customer network design criteria
2. post configuration testing to ensure error free installation and performance 
3.  Validate and carry out planned customer network changes both inside, and outside of departmental core working hours 
4.  Provide on-call coverage for rectification of network related issues 
5. oversee special projects
6. provide technical representation at customer and project related meetings 
7.  Pro-actively review existing customer networks and supply feedback to customer account and service teams for further customer expansion or reconfiguration  
Must have
- UK passport 
1.  Minimum of 5 years experience in the telecommunications field, demonstrating a strong background in data communications with a clear understanding of technologies and systems used, this should include some of the below; 
2.  Frame Relay, ATM/ADSL, PDH/SDH, Cisco Routers & Switches, PPP, MLPPP, Ethernet 
3.  Excellent understanding of TCP/IP protocols & services (TCP/UDP, IPSec, VoIP, SNMP, DNS, Radius/TACACS+, BGP, EIGRP, OSPF) 
4.  Experience of provisioning tools and network management applications such as Oracle IPSA, Alcatel 5620 SAM, CNM, Cramer, Alcatel 5620 ATM, 
5.  Strong understanding of MPLS VPN fundamentals and their application within a Service Provider environment, including the application of QoS mechanisms 
6.  Experience configuring Juniper devices 
7.  Knowledge of multi vendor firewall configuration 
8.  Experience in the maintenance of an enterprise data network architecture 
9.  Excellent communication skills both written and verbal 
10.  Good interpersonal skills – sensitive to customer’s needs, patient, pleasant and diplomatic 
11.  Able to work and resolve complex problems using own initiative 

1.  Understanding of our client's Data provisioning process 
2.  Fundamental UNIX skills 
3.  Experience of provisioning tools and network management applications such as, IPPI, SMARTS, Alcatel 5620 ATM, Radius, DOBI, SDA/AAP, Quip, Solaris, Unix, Linux 
4.  Project management skills 
1.  ONC/HNC or equivalent in Computer or Telecommunications Engineering 
2.  Essential: Valid Cisco Certified Professional qualification (CCNP/CCIP) 
3.  Desirable : Valid Cisco Certified Internetworking Expert (CCIE) qualification 

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Country: Singapore
Employment Type: Full time
Salary: Open