L3 IT support engineer

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Our client was incorporated in 2007 and has progressively established their presence in the region in countries like Vietnam, Japan, Australia and China. Working closely with leading-edge manufacturers and product vendors, both globally and locally, the company has gained recognition as a trusted technology provider offering value-added products and services to their customers.

Our client provides a one-stop solution to businesses for IT infrastructure build-outs, private and public cloud adoptions, web hosting and application development, business digitization, end-to-end with simply a single-point of contact.

ROLE

The Level 3 IT Support Engineer handles escalated support requests from Level 2 Engineer where they can’t handle as well as any projects that require on-site implementation. When help is needed the L3 IT Support Engineer can turn to the Team Leads and Technical Manager for guidance and support.

JOB RESPONSIBILITIES

• Responsible for Level 3 support and escalations for network and System issues;
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network to ensure optimum performance, reliability and availability;
• Work closely with internal and external teams for problem resolution;
• Perform maintenance and upgrades of systems and networks;
• Check on resource utilisation for trending and capacity planning purposes;
• Adhere to policies on change management to ensure success of such projects;
• Implement security measures and ensure that policies are followed to reach the required level of security.

PROJECT WORK

• From time to time the projects team will need additional resource to help deliver projects on-site.

TEAMWORK

• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager

JOB REQUIREMENTS

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
• CCNA certification would be an advantage
• At least 3 years of hands-on experience in network device configuration and troubleshooting, as well as system and OS support.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open