Regional Service Desk Engineer (networks)

Published: Monday, 07 May 2012

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(Preferred for Singapore based candidates)


  • Provide Telephone , email (50%) & application 1st line support of all customer reported cases
  • Timely restoration of service for all reported customer cases
  • Proactive response to reported customer cases individually and as part of the Team, with focus on excellent communication & ownership
  • Escalation of reported customer cases with customers, partners, vendors and internal departments
  • Be a positive & professional ambassador representing our client in the best possible means


  • Customer service in English , and local language (mandarin preferable) &receiving and processing incoming cases
  • Coordination & communication with all third parties (Vendors, Customers & Partners)
  • Telephone support and troubleshooting services, depending on qualifications
  • Maintenance & documentation of technical solutions
  • The SDE is also required to carry out instructions as given by the Supervisor or Manager in line with the role requirements and/or arising out of operational necessity




  • Strong Customer Service background, ideally with some Service Desk (sales force) or direct customer experience
  • Some technical knowledge & interest in Cisco Networking
  • A background & understanding of ITIL principles preferred
  • Excellent written & spoken English skills
  • Morning shift work (early morning – 6am – 3pm)
  • Role can be home base for the right candidate


General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open