Regional Service Desk Engineer (networks)

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(Preferred for Singapore based candidates)

Role

• Provide Telephone , email (50%) & application 1^st line support of all customer reported cases
• Timely restoration of service for all reported customer cases
• Proactive response to reported customer cases individually and as part of the Team, with focus on excellent communication & ownership
• Escalation of reported customer cases with customers, partners, vendors and internal departments
• Be a positive & professional ambassador representing our client in the best possible means

Essentials

• Customer service in English , and local language (mandarin preferable) &receiving and processing incoming cases
• Coordination & communication with all third parties (Vendors, Customers & Partners)
• Telephone support and troubleshooting services, depending on qualifications
• Maintenance & documentation of technical solutions
• The SDE is also required to carry out instructions as given by the Supervisor or Manager in line with the role requirements and/or arising out of operational necessity

Requirements

• Strong Customer Service background, ideally with some Service Desk (sales force) or direct customer experience
• Some technical knowledge & interest in Cisco Networking
• A background & understanding of ITIL principles preferred
• Excellent written & spoken English skills
• Morning shift work (early morning – 6am – 3pm)
• Role can be home base for the right candidate

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open