Network Security Engineer (L2 support , shift )

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(Preferred for Singapore based candidates)


  • Provides Level 2 Incident management and Problem management support
  • Complete Adhoc assignments as may be assigned by the team manager
  • Experience in leading a technical call in troubleshooting incidents towards resolutions
  • Experience in performing remote technical support
  • In dept understanding of operational knowledge of loop prevention protocols like spanning tree protocols
  • In dept understanding of operational knowledge for troubleshooting of routing protocols like EIGRP, OSPF, BGP, RIP, etc
  • In dept understanding of firewalls and different deployment architecture
  • In dept understanding of sniffer and how to use sniffer for troubleshooting purposes
  • Ability to analyse and rectify complex faults on network
  • Manages day-to-day client interaction and expectations, clearly articulates ideas and thoughts verbally or through mail
  • Create, Review and Approve changes through change management process
  • Experience in working in NOC environment desired


  • Minimum 4 years of related experience with prior experience in Security Level 2 support.
  • Having prior technical (Security VPN/Firewalls & Networking LAN/WAN) experience is an advantage
  • Technical experience preferably with the following domain knowledge –

-       Security (Firewalls, VPN)

-       Remote Access Service

-       Routing protocols

  • CCNA, CCNP certification preferred, Knowledge of any of the following:
  • Cisco, Riverbed, Juniper, Nortel, Mcafee, Checkpoint, VitalNet
  • Should have exposure to ITIL, proven client focused skills, ability to ascertain priority levels
  • Ability to work in an international & multi-cultural environment
  • Ability to work in a team environment
  • Ability to work in Global NOC environment desired
  • Ability to prioritise & multitask
  • Excellent interpersonal skills; able to relate and interact effectively at all levels
  • Good communication skills both written and verbal.
  • Excellent client service skills and client facing skills
  • Flexible and adaptable to meet the teams needs


General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open