System Administrator (IT Service Support Tools)

Published: Monday, 03 September 2012

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Reports To: Technology Manager

Duties & Responsibilities:

  • Work with business contacts to create, update, deliver, and maintain system & user accounts
  • Configuration and maintenance of operation centre. E.g customize holiday schedule or workflow
  • Work with the business unit to align processes and customer requirements with system capabilities
  • Create new client/customer configurations within the application
  • Report Administration — scheduling/subscription/troubleshooting
  • Provide support to the implementation teams during account implementations.
  • Operational Readiness Reviews (ORR) — deployment & execution based on process stated in the ORR.
  • Provide support to the account teams in steady state operations. E.g Create, delete, maintain and audit user accounts, MACD
  • Responding to platform support requests from OpCo's deployment staff.
  • Comprehend, Support, and achieve competency in the operation of the Managed Print Services technology platform with a core competency in Service Management Operations Centre Administration.
  • Manage Service Management database records relating to Models (devices) and Cost Items (parts and consumables)
  • Support the Supply Chain Specialist (SCS) in supplier engagement and escalation management, with particular focus on the implementation of new contracts and launch of new solutions
  • Running of daily reports as required, including but not limited to, Break/Fix reporting, MIF Reporting, Consumable delivery reporting
  • Support / troubleshoot OpCo technical deployments. Escalate support calls that are more complex and delegate accordingly.
  • Use and document standard application system processes and procedures.
  • Escalate as needed to the 2nd level support to ensure performance needs are being met
  • Advise on technical matters relating to the Technology Platform deployment, configuration, and governance at a variety of internal & external forums
  • Execute technical projects/ adhoc tasks as directed by the Technology Manager




  • Good understanding of Windows and Internet Explorer.
  • Troubleshooting — determining causes of operating errors and determining next steps.
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions


General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open