System Administrator (IT Service Support Tools)

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(Preferred for Singapore based candidates)

Reports To: Technology Manager

Duties & Responsibilities:

• Work with business contacts to create, update, deliver, and maintain system & user accounts
• Configuration and maintenance of operation centre. E.g customize holiday schedule or workflow
• Work with the business unit to align processes and customer requirements with system capabilities
• Create new client/customer configurations within the application
• Report Administration — scheduling/subscription/troubleshooting
• Provide support to the implementation teams during account implementations.
• Operational Readiness Reviews (ORR) — deployment & execution based on process stated in the ORR.
• Provide support to the account teams in steady state operations. E.g Create, delete, maintain and audit user accounts, MACD
• Responding to platform support requests from OpCo's deployment staff.
• Comprehend, Support, and achieve competency in the operation of the Managed Print Services technology platform with a core competency in Service Management Operations Centre Administration.
• Manage Service Management database records relating to Models (devices) and Cost Items (parts and consumables)
• Support the Supply Chain Specialist (SCS) in supplier engagement and escalation management, with particular focus on the implementation of new contracts and launch of new solutions
• Running of daily reports as required, including but not limited to, Break/Fix reporting, MIF Reporting, Consumable delivery reporting
• Support / troubleshoot OpCo technical deployments. Escalate support calls that are more complex and delegate accordingly.
• Use and document standard application system processes and procedures.
• Escalate as needed to the 2nd level support to ensure performance needs are being met
• Advise on technical matters relating to the Technology Platform deployment, configuration, and governance at a variety of internal & external forums
• Execute technical projects/ adhoc tasks as directed by the Technology Manager

Requirements

• Good understanding of Windows and Internet Explorer.
• Troubleshooting — determining causes of operating errors and determining next steps.
• Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open