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Service Desk Agents (global bank)

Published: Monday, 01 October 2012

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(Preferred for Singapore based candidates)

You will be part of a Technical Support Team working in a Global Bank supporting primarily USERS in Wealth Management Services

8 positions including 2 each for Japanese speaking, Korean Speaking and Mandarin speaking

  • To handle Customer s query or problem over phone.
  • Take ownership of all the calls coming into Service Desk
  • Periodically updating calls/customers on status
  • Provide timely resolution and effective documentation
  • Proactive and logical thinking in resolving problems
  • Make judgment as to when the problem has to be escalated to Client Services Management and should follow-up on the calls to ensure that the user is updated and closed it once the solution is provided
  • Ability to work independently, analyze and make decisions with minimal supervision
  • Good interpersonal communication skills to:
    • Handle high-touch clients and situations
    • Form good rapport and build long term relationships with business users


Qualifications for consideration:

  • At least 3-5 years experience in Remote (on the phone) Technical Support field
  • Should have good knowledge of Windows XP, Microsoft Office Suite
  • Sound knowledge on the basics of networking and understanding of LAN/WAN technology
  • Should have good knowledge and exposure working on Windows platform, Active Directory, Computer Management and Citrix Platform
  • Work exposure on Virtualized platform like VM Ware, Citrix etc will be an added advantage
  • Should be a good team player
  • Good communication skills are a must
  • Fluent in at least one of the following Asian Languages. Native speakers or localized locations would be an advantage (Oral as well as written would also be a plus):

Ø  Mandarin
Ø  Japanese
Ø  Korean

  • Flexibility to work during different day shifts (No graveyard shifts or Weekends.  Rarely Saturday/Sunday on need basis for special projects)
  • Below are a few preferred exposure domains:

Ø  Financial Services sector as a customer base
Ø  Multi-Cultural and Global environment
Ø  Customer based in Singapore as well as other Asian cities

 

 

 

 

General CV submission 

 

Country: Singapore
Employment Type: Full time
Salary: Open