Application Support Engineer (ebusiness banking appn)

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(Preferred for Singapore based candidates)

To support high net worth customers who uses the banks eTrading and eService platforms.

Challenges of the position include:

• Technical platform support, risk management of access & entitlements, client training and demonstrations for various client web platforms and desktop applications
  • Ø  Private Wealth Management client web
  • Ø  Electronic Trading proprietary and consortium applications
  • Ø  GS360 portal research and analytics
• Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
• Coordinate seamless client coverage between Tokyo, Singapore, London and New York teams
• Troubleshoot and escalate problems to technology groups and the business managers as required
• Train clients on eTrading and eService technology platforms and applications
• Identify automation opportunities and facilitate inclusion in the Application Development work queue
• Project manage new business start-up initiatives

Qualifications for consideration:

• Broad financial industry knowledge and experience required.
• Knowledge of personal computing, network topology and B2B connectivity is a plus
• Strong Asian language skills, Mandarin or Japanese
• Ability to react quickly to clients needs
• Strong communication and interpersonal skills
• Strong client service orientation
• Problem solving skills
• Strong writing skills
• Ability to work well with a global team
• Project management skills
• Attention to detail

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open