Regional Technical Analyst

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(Preferred for Singapore based candidates)

  • Provide technical presales, implementation and delivery expertise support for mega, regional and global contracts
  • Provide training and second level technical support to the Opco Technical Analysts
  • Collect and analyse requirements and translate into platform configuration for mega, regional and global deals.
  • Define, implement and maintain regional standards for platform configuration, service delivery processes and reporting
  • Develop customised reports and solutions when required to meet clients or operations needs
  • Deployment of technology to the region in alignement with regional standards and strategy
  • Document regional technology standards
  • Participate in evaluation and acceptance testing of new technology tools
  • Document and submit Feature Enhancement Requests and Bug fixes
  • Participate in regional and global teleconferences as required

Skills / Essential Job Functions:

  • Interpret business requirements into solution specifications,translate Statement of Requirements (SOR) into technical and implementation requirements
  • Subject Matter Expert for second level support for the region
  • Communicate and articulate business needs and desires to technical community
  • Relate technical solutions into business terminology for all user types (field and HQ)
  • Understand and review technical documentation
  • Provide Training as required, service deployment, mega deal implementation, etc.
  • Read terms and conditions, statements of work, service level agreements to determine how best to incorporate such into the application
  • Travelling maybe required


  • Bachelors Degree in IT / Computer Science, or equivalent skills and certification
  • 3 years experience in the IT field (managing servers and network)
  • Strong PC and Microsoft Office Suite skills required (advanced user)
  • Strong problem solving skills required
  • Use of critical thinking required
  • Leadership Skills
  • Strong communication skills
  • Attention to detail required
  • Highly motivated
  • Ability to interact with people from different levels and backgrounds
  • Ability to shift from individual contributor to team player as required


  • 3 years experience in Managed Print Services industry.
  • Understanding of contractual language
  • Project management certified
  • Problem solving skills demonstrated to identify and resolve critical issues
  • Web, database and reports related developments experience especially using Microsoft .NET technologies.
  • I years experience operating in an international environment
  • Ability to work independently
  • "Can do" attitude
  • Good understanding of information security

Key Working Relationhips

  • Solution Architect
  • Transition and Transformation Manager
  • Account Delivery Manager
  • OpCo Technical Analyst
  • Customer & 3rd party partners
  • External vendors


General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open