Regional Technical Analyst

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(Preferred for Singapore based candidates)

• Provide technical presales, implementation and delivery expertise support for mega, regional and global contracts
• Provide training and second level technical support to the Opco Technical Analysts
• Collect and analyse requirements and translate into platform configuration for mega, regional and global deals.
• Define, implement and maintain regional standards for platform configuration, service delivery processes and reporting
• Develop customised reports and solutions when required to meet clients or operations needs
• Deployment of technology to the region in alignement with regional standards and strategy
• Document regional technology standards
• Participate in evaluation and acceptance testing of new technology tools
• Document and submit Feature Enhancement Requests and Bug fixes
• Participate in regional and global teleconferences as required

Skills / Essential Job Functions:

• Interpret business requirements into solution specifications,translate Statement of Requirements (SOR) into technical and implementation requirements
• Subject Matter Expert for second level support for the region
• Communicate and articulate business needs and desires to technical community
• Relate technical solutions into business terminology for all user types (field and HQ)
• Understand and review technical documentation
• Provide Training as required, service deployment, mega deal implementation, etc.
• Read terms and conditions, statements of work, service level agreements to determine how best to incorporate such into the application
• Travelling maybe required

REQUIREMENTS

• Bachelors Degree in IT / Computer Science, or equivalent skills and certification
• 3 years experience in the IT field (managing servers and network)
• Strong PC and Microsoft Office Suite skills required (advanced user)
• Strong problem solving skills required
• Use of critical thinking required
• Leadership Skills
• Strong communication skills
• Attention to detail required
• Highly motivated
• Ability to interact with people from different levels and backgrounds
• Ability to shift from individual contributor to team player as required

Desired

• 3 years experience in Managed Print Services industry.
• Understanding of contractual language
• Project management certified
• Problem solving skills demonstrated to identify and resolve critical issues
• Web, database and reports related developments experience especially using Microsoft .NET technologies.
• I years experience operating in an international environment
• Ability to work independently
• "Can do" attitude
• Good understanding of information security

Key Working Relationhips

• Solution Architect
• Transition and Transformation Manager
• Account Delivery Manager
• OpCo Technical Analyst
• Customer & 3rd party partners
• External vendors

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open