Service Desk Support Analyst (Global IT support)

{JLinkedRecommend companyid=2428569 counter=right productid= }

{JLinkedApply companyid=2428569 email=This email address is being protected from spambots. You need JavaScript enabled to view it. jobtitle=Service Desk Support Analyst (Global IT support) joblocation=Singapore themecolor=#5573b7 phone=true logo=}

APPLY using Our Form
(Preferred for Singapore based candidates)


  • Staff rotating 24 x 7 x 365 FTS Technical Support Line including weekends and public holidays
  • To provide IT administration and service desk support for internal customer globally within a centralized shared service center.
  • Response to user requests and incident/problems via online/phone/email and log them into service desk application according to establish procedures.
  • To provide first and single point of contact (SPOC) for global end users pertaining to new/previously reported IT issues and resolutions to increase productivity.
  • Ability to provide 1st - 2nd level technical remote support for global applications, common infrastructure, system and desktop client.
  • Ability to work remotely with local IT, development team, Corporate IT and vendors pertaining to service calls and issues/tickets.
  • Provide assistance to other departments or business units as directed
  • Develop professionally in order to increase technical, functional, and interpersonal competence.
  • Continue to refine Customer Satisfaction skills to better service the client.
  • Adheres to the policies and procedures of company
  • Other duties as required


  • Degree in Computer Science/ Engineering with at least2 years experience working in a shared service environment/ customer support service center supporting medium to large applications in a diverse environment globally.
  • Min. 2 years experience working directly with internal/external clients.
  • Min. 1-2 years experience providing user support of client applications, PC/Windows network infrastructure, and custom business applications.
  • Experience with Microsoft OS, MS Exchange, MS Office, Active Directory, Network connectivity and VPN.
  • Experience in call/technical helpdesk environment providing remote support will be advantage.
  • Hands on skill on Microsoft Windows 2000/XP workstation/server and MS office suite (e.g. Outlook, exchange, office etc)
  • Hands on skill on Microsoft Active Directory administration.
  • Hands on skill on LAN networking, VPN and TCP/IP.
  • Knowledge on MS SQL Client/Server and Internet concepts and techniques.
  • Microsoft MCTS/MCITP/MCDST/MCSA certified an advantage.
  • Ability to speak fluent English and at least one other languages
  • Ability to interact effectively with other technical and non-technical resources in a team environment
  • Customer Service Oriented and ability to quickly establish comfortable & effective working relationships.
  • Strong oral and written technical and interpersonal communication skills including sensitivity to diverse global work culture and community.
  • Excellent organizational skills
  • Demonstrated ability to analyze and evaluate complex data and follow problem through till resolution
  • Ability to manage multiple tasks at one time
  • Highly motivated - self starter
  • Ability to solve problem remotely and meet deadlines
  • Must be willing to work on a Shift Roster


General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open