Operations Support and Surveillance Analyst (virtualised computing services)

Published: Tuesday, 07 October 2014

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(Preferred for Singapore based candidates)

You will be a member of a global Operations team that provides infrastructure availability by ensuring systems are properly configured and maintained by performing all Service & Infrastructure Operations activities. Products include VM Ware – Cloud Operations, Microsoft Windows Servers mix of WIN 2003 and 2008.

Provide infrastructure Operations support to customers in accordance with Service Level Agreements (SLAs)
Act as Single Point of Contact (SPOC),
co-ordinate the resolution with the appropriate resolver groups
Proactively detect problems related to service and infrastructure operations
Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance
Report and escalate to the next level those problems which cannot be fixed
Support, and/or lead where appropriate, change management, configurations and implementation of the supported products and systems
Support, and/or lead where appropriate, the analysis, definition, documentation and testing of application and system enhancements
Provide on-site support to users during the cut-over of services when required

Requirements

Diploma or Degree in Computer Science, Data Communications, Electrical Engineering (or equivalent)
Experience in customer interaction support and services
Knowledge and working experience of MS Windows Server management and Troubleshooting
Knowledge and working experience of VMware/HyperV – Cloud Operations
Good skills in Microsoft , and some on Cloud computing
Network troubleshooting skills, TCP/IP knowledge
Network management tool usage experience with application like HP Openview, SNMP agents, InfoVista, EMC SMARTS, Netcool, etc.
Knowledge and working experience of Backup Solutions