L2 Systems Support Engineer ( Wintel, vmware, citrix, cloud)

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(Preferred for Singapore based candidates)

  • Level 2 Global Operations Support
  • Worked in Daylight hours of Singapore
  • Morning Shift 7.30 am - 3.30 pm (alternate weekly)
  • Afternoon Shift 12.30 pm - 8.30 pm (alternate weekly )
  • 1-2 weekend work of 12 hours per month

Education and training

  • Degree in Computer Science, IT, Engineering (or equivalent)
  • At least 4 to 10 years of experience working with Microsoft product family.
  • Industry Technical Certifications is essential:  MCSA 2003 certification required; MCSE 2003 is required. CNA or CNE is a plus.
  • Experience in VMware and Citrix XenApps environment would be advantageous.
  • Experience operational role in a 24-7 organisation is an asset.

Essential Technical Skills and Work Experience

  • Operations support experience
  • Proven expertise in Server Administration (Microsoft)
  • Excellent knowledge of server hardware (including SCSI, RAID and I/O topology)
  • Excellent knowledge of Microsoft’s Active Directory
  • Excellent knowledge of storage hardware (including Fiber channel, clustering, etc.)
  • Must have an understanding and working knowledge of PC based equipment and common PC based applications
  • Working knowledge of network management tools like HP OPENVIEW and NETCOOL, or other industry standard monitoring systems would be advantageous.
  • Advanced knowledge of networking (including WAN topology, mixed LAN/WAN operating system environments, DNS/WINS/DHCP, firewall solutions and network load balancing)

Essential Job Traits

  • Problem solving and root cause identification skills.
  • Strong analytic and decision making abilities.
  • Team player and able to work with and through others.
  • Ability to influence others and move toward a common vision or goal.
  • Excellent customer service and support skills
  • Multitasking capability in in managing multiple escalations
  • Good effective  follow-up/follow-through
  • Proactive in taking incoming service requests
  • Problem ownership and accountability
  • Personable and tenacious as the situations requires


General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open