L2 Systems Support Engineer ( Wintel, vmware, citrix, cloud)

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(Preferred for Singapore based candidates)

• Level 2 Global Operations Support
• Worked in Daylight hours of Singapore
• Morning Shift 7.30 am - 3.30 pm (alternate weekly)
• Afternoon Shift 12.30 pm - 8.30 pm (alternate weekly )
• 1-2 weekend work of 12 hours per month

Education and training

• Degree in Computer Science, IT, Engineering (or equivalent)
• At least 4 to 10 years of experience working with Microsoft product family.
• Industry Technical Certifications is essential:  MCSA 2003 certification required; MCSE 2003 is required. CNA or CNE is a plus.
• Experience in VMware and Citrix XenApps environment would be advantageous.
• Experience operational role in a 24-7 organisation is an asset.

Essential Technical Skills and Work Experience

• Operations support experience
• Proven expertise in Server Administration (Microsoft)
• Excellent knowledge of server hardware (including SCSI, RAID and I/O topology)
• Excellent knowledge of Microsoft’s Active Directory
• Excellent knowledge of storage hardware (including Fiber channel, clustering, etc.)
• Must have an understanding and working knowledge of PC based equipment and common PC based applications
• Working knowledge of network management tools like HP OPENVIEW and NETCOOL, or other industry standard monitoring systems would be advantageous.
• Advanced knowledge of networking (including WAN topology, mixed LAN/WAN operating system environments, DNS/WINS/DHCP, firewall solutions and network load balancing)

Essential Job Traits

• Problem solving and root cause identification skills.
• Strong analytic and decision making abilities.
• Team player and able to work with and through others.
• Ability to influence others and move toward a common vision or goal.
• Excellent customer service and support skills
• Multitasking capability in in managing multiple escalations
• Good effective  follow-up/follow-through
• Proactive in taking incoming service requests
• Problem ownership and accountability
• Personable and tenacious as the situations requires

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open