L2 Support Engineer (Windows Linux and SQL, scripting)

Published: Monday, 06 July 2015

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(Preferred for Singapore based candidates)


You will be part of a team providing L2 mission critcial support to Passenger Check-in products running on Windows/LINUX /SQL/J2EE production platform

Responsibilities

  • L2 Escalated Support
  • Planning, Testing,  Configuration and Implementation of service improvements
  • Ensure appropriate documentation is completed
  • Manage and coordinate incident tickets until resolution has been performed or transferred to new resolver group.
  • Assist System Integrators with solutions and deployment

Certification Requirements

  • Diploma/Degree in Computer Science, IT, Engineering (or equivalent)
  • MCSA 2003 required.
  • MCSE 2003 required.
  • CNA or CNE is a plus.
  • ITIL Foundation certification is a plus

Working Experience Requirements (Technical)

  • Min 4 years experience in Microsoft Windows Server, SQL, VM Ware and Linux product family.
  • Min 2 years of operational experience supporting mission critical systems.
  • Prior database administration exp such as MySQL or MS SQL is a preferred.
  • Proven knowledge of HP or IBM Server Hardware (SCSI, RAID and I/O topology)
  • Proven expertise in Active Directory and Server Administration (Microsoft)
  • Must have an understanding of log reading and able to use log reading tools
  • Working knowledge of network management tools like HP OPENVIEW and NETCOOL,  is a plus
  • Strong scripting skills (wscript, bash, perl, batch, vbscript, html)
  • Experience in maintaining a J2EE platform, especially BEA WebLogic administration is a plus.
  • Experience with network diagnostic applications such as Network Associates Sniffer.
  • Good knowledge of networking (including WAN topology mixed LAN/WAN operating system environments, DNS/WINS/DHCP, firewall solutions and network load balancing)
  • Excellent knowledge of storage hardware (including Fiber channel, clustering, etc.)

Working Experience Requirements (Softskills)

  • Good troubleshooting skills (Analytical)
  • Good decision making skills
  • Good in managing multiple escalations
  • Proactive Problem ownership
  • Effective follow-up
  • Timely Problem resolution
  • Good Customer engagement skills at verbal and email level
  • Team player and able to work with and through others.

Shift Requirments

  • Morning : 7.30am  - 3.30pm (alternate weekly)
  • Afternoon : 12.30 noon - 8.30pm (alternate weekly)
  • Weekends : maximum 2 times a month (rostered)

 


General CV submission 


 

Country: Singapore
Employment Type: Full time
Salary: Open