L2 Support Engineer (Windows Linux and SQL, scripting)
Published: Monday, 06 July 2015
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(Preferred for Singapore based candidates)
You will be part of a team providing L2 mission critcial support to Passenger Check-in products running on Windows/LINUX /SQL/J2EE production platform
Responsibilities
- L2 Escalated Support
- Planning, Testing, Configuration and Implementation of service improvements
- Ensure appropriate documentation is completed
- Manage and coordinate incident tickets until resolution has been performed or transferred to new resolver group.
- Assist System Integrators with solutions and deployment
Certification Requirements
- Diploma/Degree in Computer Science, IT, Engineering (or equivalent)
- MCSA 2003 required.
- MCSE 2003 required.
- CNA or CNE is a plus.
- ITIL Foundation certification is a plus
Working Experience Requirements (Technical)
- Min 4 years experience in Microsoft Windows Server, SQL, VM Ware and Linux product family.
- Min 2 years of operational experience supporting mission critical systems.
- Prior database administration exp such as MySQL or MS SQL is a preferred.
- Proven knowledge of HP or IBM Server Hardware (SCSI, RAID and I/O topology)
- Proven expertise in Active Directory and Server Administration (Microsoft)
- Must have an understanding of log reading and able to use log reading tools
- Working knowledge of network management tools like HP OPENVIEW and NETCOOL, is a plus
- Strong scripting skills (wscript, bash, perl, batch, vbscript, html)
- Experience in maintaining a J2EE platform, especially BEA WebLogic administration is a plus.
- Experience with network diagnostic applications such as Network Associates Sniffer.
- Good knowledge of networking (including WAN topology mixed LAN/WAN operating system environments, DNS/WINS/DHCP, firewall solutions and network load balancing)
- Excellent knowledge of storage hardware (including Fiber channel, clustering, etc.)
Working Experience Requirements (Softskills)
- Good troubleshooting skills (Analytical)
- Good decision making skills
- Good in managing multiple escalations
- Proactive Problem ownership
- Effective follow-up
- Timely Problem resolution
- Good Customer engagement skills at verbal and email level
- Team player and able to work with and through others.
Shift Requirments
- Morning : 7.30am - 3.30pm (alternate weekly)
- Afternoon : 12.30 noon - 8.30pm (alternate weekly)
- Weekends : maximum 2 times a month (rostered)
General CV submission
- Country: Singapore
- Employment Type: Full time
- Salary: Open