L2 Support Engineer (Windows Linux and SQL, scripting)

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(Preferred for Singapore based candidates)

You will be part of a team providing L2 mission critcial support to Passenger Check-in products running on Windows/LINUX /SQL/J2EE production platform

Responsibilities

• L2 Escalated Support
• Planning, Testing,  Configuration and Implementation of service improvements
• Ensure appropriate documentation is completed
• Manage and coordinate incident tickets until resolution has been performed or transferred to new resolver group.
• Assist System Integrators with solutions and deployment

Certification Requirements

• Diploma/Degree in Computer Science, IT, Engineering (or equivalent)
• MCSA 2003 required.
• MCSE 2003 required.
• CNA or CNE is a plus.
• ITIL Foundation certification is a plus

Working Experience Requirements (Technical)

• Min 4 years experience in Microsoft Windows Server, SQL, VM Ware and Linux product family.
• Min 2 years of operational experience supporting mission critical systems.
• Prior database administration exp such as MySQL or MS SQL is a preferred.
• Proven knowledge of HP or IBM Server Hardware (SCSI, RAID and I/O topology)
• Proven expertise in Active Directory and Server Administration (Microsoft)
• Must have an understanding of log reading and able to use log reading tools
• Working knowledge of network management tools like HP OPENVIEW and NETCOOL,  is a plus
• Strong scripting skills (wscript, bash, perl, batch, vbscript, html)
• Experience in maintaining a J2EE platform, especially BEA WebLogic administration is a plus.
• Experience with network diagnostic applications such as Network Associates Sniffer.
• Good knowledge of networking (including WAN topology mixed LAN/WAN operating system environments, DNS/WINS/DHCP, firewall solutions and network load balancing)
• Excellent knowledge of storage hardware (including Fiber channel, clustering, etc.)

Working Experience Requirements (Softskills)

• Good troubleshooting skills (Analytical)
• Good decision making skills
• Good in managing multiple escalations
• Proactive Problem ownership
• Effective follow-up
• Timely Problem resolution
• Good Customer engagement skills at verbal and email level
• Team player and able to work with and through others.

Shift Requirments

• Morning : 7.30am  - 3.30pm (alternate weekly)
• Afternoon : 12.30 noon - 8.30pm (alternate weekly)
• Weekends : maximum 2 times a month (rostered)

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open