Desktop Support Engineer (MNC)
APPLY using Our Form
(Preferred for Singapore based candidates)
Our client is a global technology services company. You will be part of 2 men team providing support to internal users (customers)
- Provide field operations support to internal users (customer) in accordance with the terms Service Level Agreements (SLAs).
- To ensure the correct functioning and maintenance of all internal customer IT equipment and services.
- Perform onsite interventions as a result of a Service Desk request as soon as possible
- Work with hardware vendors to coordinate hardware troubleshooting or replacements and coordinate with Service Desk to ensure problem resolution
- Manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
- Reporting and escalating all observed problems to 2nd/3rd level support teams
- Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties.
Education and Professional Qualifications
- Minimum Diploma / Certificate level qualification in Computer Science, Electronic Engineering or equivalent in country IT qualification.
Experience
- Minimum 2- 3 years experience in onsite support activities and repairs of PCs, Printers, and LAN, WAN equipment.
- Knowledge and Skills
- Operating knowledge of Microsoft Office products.
- Knowledge and understanding of LAN protocols
- Ability to support and troubleshoot Ethernet networks.
- Understanding and the ability to install and configure servers and workstations (Microsoft/Unix/Thin Clients) including operating system software
- Installation and configuration of end user applications and software.
- Understanding of WAN infrastructures and data communications technologies such as DSL, ISDN, Leased Lines, IP VPN, Frame Relay, ATM.
- Knowledge of ITIL and Service Management practices and procedures
Profession Competencies
- Hardware Install
- O/S Install & Configuration
- S/W Install & Configuration
- LAN /WAN Connectivity Troubleshooting
General CV submission
- Country: Singapore
- Employment Type: Full time
- Salary: Open