Desktop Support Engineer (MNC)

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(Preferred for Singapore based candidates)

Our client is a global technology services company. You will be part of 2 men team providing support to internal users (customers)

• Provide field operations support to internal users (customer) in accordance with the terms Service Level Agreements (SLAs).
• To ensure the correct functioning and maintenance of all internal customer IT equipment and services.
• Perform onsite interventions as a result of a Service Desk request as soon as possible
• Work with hardware vendors to coordinate hardware troubleshooting or replacements and coordinate with  Service Desk to ensure problem resolution
• Manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
• Reporting and escalating all observed problems to 2nd/3rd level support teams
• Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties.

Education and Professional Qualifications

• Minimum Diploma / Certificate level qualification in Computer Science, Electronic Engineering or equivalent in country IT qualification.

Experience

• Minimum 2- 3 years experience in onsite support activities and repairs of PCs, Printers, and LAN, WAN equipment.
• Knowledge and Skills
• Operating knowledge of Microsoft Office products.
• Knowledge and understanding of LAN protocols
• Ability to support and troubleshoot Ethernet networks.
• Understanding and the ability to install and configure servers and workstations (Microsoft/Unix/Thin Clients) including operating system software
• Installation and configuration of end user applications and software.
• Understanding of WAN infrastructures and data communications technologies such as DSL, ISDN, Leased Lines, IP VPN, Frame Relay, ATM.
• Knowledge of ITIL and Service Management practices and procedures

Profession Competencies

• Hardware Install
• O/S Install & Configuration
• S/W Install & Configuration
• LAN /WAN Connectivity Troubleshooting

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open