Desktop Support Engineer (MNC)

Our client is a global technology services company. You will be part of 2 men team providing support to internal users (customers)

Provide field operations support to internal users (customer) in accordance with the terms Service Level Agreements (SLAs).
To ensure the correct functioning and maintenance of all internal customer IT equipment and services.
Perform onsite interventions as a result of a Service Desk request as soon as possible
Work with hardware vendors to coordinate hardware troubleshooting or replacements and coordinate with Service Desk to ensure problem resolution
Manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
Reporting and escalating all observed problems to 2nd/3rd level support teams
Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties.

Education and Professional Qualifications

Minimum Diploma / Certificate level qualification in Computer Science, Electronic Engineering or equivalent in country IT qualification.

Experience

Minimum 2- 3 years experience in onsite support activities and repairs of PCs, Printers, and LAN, WAN equipment.
Knowledge and Skills
Operating knowledge of Microsoft Office products.
Knowledge and understanding of LAN protocols
Ability to support and troubleshoot Ethernet networks.
Understanding and the ability to install and configure servers and workstations (Microsoft/Unix/Thin Clients) including operating system software
Installation and configuration of end user applications and software.
Understanding of WAN infrastructures and data communications technologies such as DSL, ISDN, Leased Lines, IP VPN, Frame Relay, ATM.
Knowledge of ITIL and Service Management practices and procedures

Profession Competencies

General CV submission

Country: Singapore

Employment Type: Full time

Salary: Open