Customer Support Engineer (WAN/LAN network)

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(Preferred for Singapore based candidates)

As a member of our Global Customer Support team (with support centres in Europe, ME, South America and Asia) you will be responsible for all incident management activities. CSE will take full ownership of  technical issue till resolution

Your primary tasks and responsibilities will be to:

• Proactively communicate with channel partners concerning incoming incidents and register these findings in trouble tickets.
• Resolve technical issues involving client's network connections by analyzing / troubleshooting the incident and proactively coordinating the repair process with third party providers / suppliers.
• Manage the channel partner relation by means of proactive communication throughout the entire solution process so that the client expreiences the problem as fully and adequately resolved by our client.
• Perform thechnical acceptance testing on newly provisioned services to ensure quality of delivery in accordance to company's standards.
• Administrate the process of techenical support accurately and share findings with colleagues.
• Participate in project teams as necessary to support the business.

Requirements:

• Related studies in ICT, Electronics, Telecommunications or CCNA certification.
• Minimum 1-2 years working experience.
• English is a must, Mandarin or other regional language is beneficial.
• Strong analytical & communication skills.
• Creative & channel partner focused.
• Team player & No 9 to 5 mentality.

Good working knowledge in:

• Access networking technologies (xDSL, Leased line, Wireless, Satellite)
• Router/firewalls (primarily CISCO)
• VPN solutions (public based on IPSEC/SSL or private based on MPLS)
• TCP/IP (subnetting)
• Network management systems/tools

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open