Network Engineer (Global Monitoring, Level 1.5)

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(Preferred for Singapore based candidates)


  • Provide timely and effective proactive surveillance management on managed network products and services.
  • Provide reactive network troubleshooting support escalated from global service desk
  • Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside according to the customer contracts, SLAs and monitoring requirements.
  • Participate in problem resolution and cause analysis.
  • Maintain process, procedures and support documentation of network products and services being supported.


Education Requirments


  • Diploma or Degree in Computer Science, Data Communications, Electrical Engineering (or equivalent)
  • Certification in Cisco in CCNA a plus
  • ITIL certification (e.g. Foundation, Change, Incident and Problem management) is preferred.


Technical Skills Requirements

  • Min 1 year of experience in network management preferred.
  • Experience or knowledge of HP Openview, InfoVista, EMC SMARTS, Netcool preferred.
  • Knowledge of concepts and the use of network management toolsets.
  • 1-2 years experience in a networking Call Center preferred.
  • Some knowledge of data transport technologies, topologies, standards and infrastructure are desirable.
  • Experience using trouble-ticketing and service management systems preferred.
  • Ability to effective at various levels of internal and external customers.
  • Knowledge of Microsoft Office applications.

Soft skills Requirements


  • Excellent verbal and written communication skills in English.
  • Excellent customer service skills required.
  • Interpersonal skills with the ability to work well with others.
  • Organizational and problem solving skills.
  • Ability to multitask and work under pressure


General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open