Network Engineer (L2 WAN LAN VOIP)

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(Preferred for Singapore based candidates)

Our client is a global manufacturing company in recycling business. This standalone Business Unit develops and support cutting IT technologies for all internal Business Units for their day to day business operations. They have just opened a GLOBAL TECHNOLOGY HUB in singapore.

This role Reports directly to the GM IT and indirectly to the Network Operations Lead

PURPOSE

This role is focused on the preservation, extension and creation of business value from the development, support and administration predominantly of the in-house voice, data, and video, wired & wireless network services.

KEY RESPONSIBILITIES

Developing digital solutions

• Extend the business value extracted from the existing services
• Securing network systems by establishing and enforcing policies, and defining and monitoring access
• Reporting network operational status by gathering and prioritising information and managing projects
• Undertaking data network fault investigations in local and wide area environments, using information from multiple sources
• Remote troubleshooting and fault finding if issues occur
• Create and maintain documentation of technical solutions
• Keep up to date on latest technologies

Supporting global manufacturing and sales

• Preserve the business value of existing services
• Remote support of on-site engineers and end users/customers during installation
• Troubleshoot LAN/WAN issues and replace faulty and/or install new network hardware
• Communicating with customers via email and phone for initial requirement capture
• Liaising with project management teams, level 3 engineers and service desk agents on a regular basis
• Participate in the Out of Hours support roster
• Comply to corporate policies

Cultivating business and customer value

• Create new business value from transformative service identification and enablement

TECHNICAL SCOPE

• Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation
• Configuration/troubleshooting of LAN, WAN, WLAN, VoIP equipment and hosted IP voice services
• Design and implementation of new solutions and improving resilience of the current environment

KEY SKILLS

• Excellent verbal and written communications skills and ability to articulate and convey information concisely
• Excellent customer service skills with ability manage stakeholder relationships at all levels
• Capability to make informed decisions on wide range of complex business and technical issues to reduce business impact
• Able to investigate, identify and solve problems quickly and efficiently
• Ability to self-organise within a team environment
• Proactive mindset working closely to achieve Business Unit outcomes

QUALIFICATIONS AND EXPERIENCE

• 5+ years’ experience with LAN, WAN, VoIP and WLAN design and implementation
• Cisco certified. Experience with Meraki, Palo Alto, Riverbed, Proxy technologies
• Excellent network troubleshooting experience
• Experience in both Ops and Delivery role.
• NetDevOps skill set preferred, ie know python, API, etc…

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open