Application Support Analyst (.Net)

Published: Tuesday, 06 March 2018

APPLY using Our Form
(Preferred for Singapore based candidates)

Reports to the Applications Solution Architect and has no subordinates

PURPOSE

This position is required to provide functional and administrative support as a member of the Digital Technology team. The landscape predominately consists of custom built applications using .NET, MS SQL and Sybase technologies.

KEY RESPONSIBILITIES

  • Ensure that Incident & Requests are being handled within agreed SLA's
  • Construct and execute SQL/Sybase queries for investigation and correcting of issues
  • Troubleshoot/debug application issues at all levels, including database, user interface, business logic, interfaces, file system and web/database server
  • Manage a queue of support issues, based on priority, within ITSM tool Service Now
  • Engage with business users via email, chat, phone, screen-share etc in the provision of support
  • Pro-actively seek effective resolution of issues to the satisfaction of users
  • Identify repeat incidents and suggest improvements to improve the service
  • Engage with technical development teams to communicate requirements for fixes/enhancements that deliver business value
  • Provide an excellent level of customer service in both written and verbal correspondence with business users and technical support teams
  • Provide user training as required
  • Perform unit and regression testing
  • Facilitate user acceptance testing
  • Maintain and build the team knowledge base for Incident and Request resolution
  • Comply to corporate OHS&E policies
  • Challenge the status quo, identify opportunities to stabilise/improve solutions, process and reduce effort or gain greater value from available resources

KEY SKILLS

 

  • Excellent analytical skills, and an ability to diagnose and resolve issues quickly and effectively
  • Excellent verbal and written communication skills and an ability to articulate and convey information in both technical or non-technical language as required
  • Confident communicating with business users at all levels
  • Ability to work as part of a team, but must be self-reliant and able to work independently
  • Strong T-SQL/Sybase SQL query skills required
  • Web and client applications and database concepts experience desirable, both Java and .NET
  • UI development skills including HTML5, Javascript and JQuery are desirable

 

QUALIFICATIONS AND EXPERIENCE

  • 2+ years of experience in IT Support
  • Knowledge of .Net Web Applications and DB concepts, MS SQL Server/T-SQL and or Sybase queries, SDLC
  • Experience in delivering IT technical service and process in line with ITIL methodology is highly desirable
  • Experience in HTML, CSS3, JavaScript and jQuery is desirable
  • Exposure to ITSM/Project Management Tools like ServiceNow/Jira is desirable

 


General CV submission 


 

Country: Singapore
Employment Type: Full time
Salary: Open