IT Support Engineers (APAC)

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(Preferred for Singapore based candidates)

Provide predominantly remote and onsite face to face support to the business users under the guidance of the IT Support Lead. The position involves but is not limited to:

• Responding to and resolving phone and tickets in a professional and timely manner
• Completing training as agreed with the IT Support Lead
• Preserve the business value of existing services
• Undertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problems
• Provide application and technical support to business users
• Identifying, diagnosing, and resolving the level 1/2 issues in computer hardware and software in a mainframe system such as laptops/PCs/Printers within given SLAs
• Assist with troubleshooting technical issues, including but not limited Microsoft Windows 7 & 10, Active Directory and Group Policy related end user issues, including resolving profile and passwords
• Document all pertinent end user identification information and nature of problem or issue and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Comply to corporate policies

KEY skills

• Excellent verbal and written communication skills
• Strong troubleshooting skills with keen attention to details
• Knowledge and experience with remote access methods and technologies
• Strong hardware support and trouble shooting skills for IT hardware and software issues including Servers, Switches, PC’s, Printers, Print Servers; Microsoft operating systems, Network faults and a variety of Desktop Applications
• Strong time management skills and can work under pressure
• Ability to investigate, identify and solve problems quickly and efficiently
• Ability to self-organise within a team environment
• Willing to learn new technologies
• Excellent customer service skills with ability to interact with end users of various technical levels

Technical Requirements

• Experience supporting and maintaining Active Directory and Group Policy related end user issues
• Knowledge of Configuration Manager 2016, SOE and application roll outs
• Experience supporting Windows 7, 10, Ms Office, general Hardware/Software troubleshooting and supported Microsoft infrastructure
• Understanding of core services including Active Directory, Group Policy,DHCP, DNS & Print server as well as cloud solutions such as Google Apps
• Experience in delivering IT technical service and process in line with ITIL methodology
• Exposure to ITSM Tools like ServiceNow

Academic and Professional Requirements

• Bachelor's Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent
• Minimum 2 Year IT technical support experience
• Microsoft certificates are a bonus

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open