ServiceNow Application Support/Administrator

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(Preferred for Singapore based candidates)

ROLE

This role is focused on the preservation, extension and creation of business value from the support and administration predominantly of the Service Now application.

KEY RESPONSIBILITIES

• Maintain the ITSM platform on a day to day basis, using expert knowledge of how the system works. Ensure that industry knowledge remains up to date.
• Perform fundamental administration and configuration tasks including, but not limited to, support, standard configuration, CMDB, service catalogue management, user administration, security, workflow, business rules, UI actions, notification events, data management and integration.
• Adhere to change management policies, process and procedures to ensure that any bug fixes and upgrades are thoroughly tested in the non-production environments before they are released to production.
• Create and maintain documentation of technical solutions
• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations

Supporting global manufacturing and sales

• Providing application support to business partners
• Work with process owners, providing practical input and advice to help rationalise and improve
• stated requirements whilst at the same time ensuring that any changes do not detrimentally
• affect other modules or the system as a whole.
• Participate in the Out of Hours deployment activities, when required
• Comply to corporate OHS&E policies

Cultivating business and customer value

• Provide feedback for Continual Improvement of product capabilities, features and interoperability
• in consideration of customer needs and requirements

KEY SKILLS

• Capability to make informed decisions on wide range of complex business and technical issues to reduce business impact
• Ability to investigate, identify and solve problems quickly and efficiently
• Excellent verbal and written communication skills and ability to articulate and convey information concisely
• Ability to self-organise within a team environment
• The ability to adapt to change & work against tight time frames

QUALIFICATIONS AND EXPERIENCE

• Hands-on experience in IT Service Management, Asset and Configuration Management
• 2+ years of experience with ServiceNow Service Management Suite specifically; ITSM, PPM suite,
• PA and ITOM including developing business rules, UI actions, form sections, workflows, notification events, service portal, client scripts
• Experience implementing at least 1 version upgrade
• Experience integrating ServiceNow with third party software
• Programming experience in Javascript, HTML, CSS and XML
• Knowledge and experience of using JavaScript, web services, server-side programming, data structures, HTML, CSS, XML, technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
• Bachelor’s degree or equivalent experience of 2+ years in current role
• ITIL (IT Information Library) Foundation Certification
• ServiceNow certified System Administrator or Developer is preferred
• Experience in delivering IT technical service and process in line with ITIL methodology

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open