IT Support Engineer (APAC support)

Published: Thursday, 16 August 2018

Our IT team provides a centre of excellence for our manufacturing operations in Asia, Australia and New Zealand.

Part of team of 7 in SG support whole of Asia + ANZ region
Team handles incidents, requests and enquiries from users and business managers across all elements of our rich IT environment.
Remote Support via phone, email, ticketing system

Responsibilities

Overall responsibility to provide application and technical support to business users remotely
Responding to and resolving support requests and service tickets in a professional and timely manner
Identifying, diagnosing, and resolving level 1 and level 2 issues in computer hardware, software, services and applications
Providing both reactive and proactive support to business units; respond to critical issues as needed;investigate root causes; and identify trends and suggest remedies for the proactive prevention of problems
Assisting with troubleshooting technical issues, including but not limited Microsoft Windows 7 & 10, Active Directory and Group Policy related end user issues, servers, storage and networking technology and corporate application platforms
Contribute to service improvement and upgrade projects with senior support engineers and service leaders

Years of Exp/Academic Requirements

Minimum 1 Year IT technical support experience in a service desk or technical support team
Min Diploma in Computer Science/Information Technology or equivalent

Types of Skills:

Experience in delivering IT technical service and process, in line with ITIL methodologies, and exposure to ITSM Tools like ServiceNow
Excellent customer service, verbal and written communication skills with the ability to interact with end users of various technical levels
Strong troubleshooting skills with keen attention to details
Technical support, configuration and trouble shooting skills in one or more of:
- End user computing environment including Windows 7 & 10, MS Office,Gmail & Google Apps, general hardware & software including desktops, laptops,printers, print servers, and a variety of desktop applications
- Core infrastructure services including Active Directory, Group Policy, DHCP, and DNS, especially from a user issues perspective
- Wintel server administration including supporting and maintaining AD and group policy editing, Configuration Manager 2007/2016, SOE and application roll outs
- Network support including routing, switching, firewalls and/or voice equipment and services; exposure to system design and configuration, release management, performance management and/or capacity management
Must be technically savvy and able to learn new skills quickly

Work Conditions

General CV submission

Country: Singapore

Employment Type: Full time

Salary: Open