Application Support Analyst (Oracle PL/SQL)

Published: Wednesday, 05 September 2018

APPLY using Our Form

(Preferred for Singapore based candidates)

PURPOSE

This position is required to provide functional and administrative support as a member of the Technology team. The role is focussed primarily on
supporting users of CSM, an internally developed application within our client's international paper trading business unit.

 

KEY RESPONSIBILITIES

  • Ensure that Incident & Requests are being handled within agreed SLA's
  • Construct and execute Oracle queries for investigation and correcting of issues or assisting with adhoc data analysis
  • Troubleshoot/debug application issues at all levels, including database, user interface, business logic, interfaces, file system and application/database server
  • Manage a queue of support issues, based on priority, within ITSM tool, ServiceNow
  • Engage with business users via email, chat, phone, screen‐share; in the provision of support
  • Pro‐actively seek effective resolution of issues to the satisfaction of users
  • Identify repeat incidents and suggest improvements to improve the service
  • Engage with technical development teams to communicate requirements for fixes/enhancements that deliver business value
  • Provide an excellent level of customer service in both written and verbal correspondence with business users and technical support teams
  • Provide user training as required
  • Maintain and build the team knowledge base for Incident and Request resolution Comply to corporate OHS&E policies
  • Challenge the status quo, identify opportunities to stabilise/improve solutions, process and reduce effort or gain greater value from available resources

KEY SKILLS

  • Excellent analytical skills, and an ability to diagnose and resolve issues quickly and effectively
  • Excellent verbal and written communication skills and an ability to articulate and convey information in both technical or non‐technical language as required
  • Confident communicating with business users at all levels
  • Ability to work as part of a team, but must be self‐reliant and able to work independently
  • Excellent Oracle PL SQL query skills required
  • Experience developing and/or troubleshooting PowerBuilder applications is desirable
  • Microsoft Web and client applications support or development experience is desirable

QUALIFICATIONS AND EXPERIENCE

  • 3+ years of experience in IT support or development roles
  • Proven experience in roles that require building complex data queries to respond to business requirements
  • Experience supporting custom applications using PowerBuilder or Microsoft technologies is desirable
  • Experience in the packaging or paper industry is desirable
  • Experience delivering services in line with ITIL methodology
  • Exposure to ITSM/Project Management Tools like ServiceNow is desirable

 


General CV submission 


 

Country: Singapore
Employment Type: Full time
Salary: Open