Officer Service Desk

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(Preferred for Singapore based candidates)

• Act as the first point-of-contact for incidents received from users
• Answer enquiries from users pertaining usage
• Implement simple break-fix tasks
• Escalate incidents that are determined to be issues for resolution to subject matter experts
• Provide L1 support remotely
• Assign onsite engineers to users via tickets raised

Job Requirements:

• Diploma in IT or equivalent
• At least 2 years of IT Helpdesk working experience
• Knowledge of Microsoft Outlook, Office 2013 / 2016, Dynamics CRM, Troubleshooting PC and Mobile Devices (iPhones and iPad)
• ITIL Certification will be advantageous
• Able to work on shift (Shift allowances will be additional)
• Entry-level candidates are welcome to apply
• Staggered Hours between 8am – 8pm
• Prior experience with SAP SuccessFactors or any other HR systems will be advantageous

Salary : $3,000 - $3,500

Vacancies : 2

Terms: 1 year direct contract Renewable

Location: Commonwealth

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open