Service Desk Agent (IT application support)

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(Preferred for Singapore based candidates)

REQUIREMENTS

• Act as the first point-of-contact for enquiries, service requests and incidents received from users
• Attend and support users requests via email, call or skype sharing session
• Escalate to L2 team for items beyond L1s scope.
• Track and monitor tickets to closure
• Communicate to users on application new features, maintenance and downtime

Requirments

• Diploma/Degree in IT or equivalent
• At least 2 years of IT Helpdesk working experience
• Knowledge of supporting data visualization softwares (Tableau, Qlik)
• Knowledge of supporting financial/trading applications
• Experience in ServiceNow application
• ITIL Certification will be advantageous
• Able to work on shift (Shift allowances will be additional)

Total Vacancies : 5
Monthly salary (base) : 3.2K
Shift Allowance : Yes
OT pay : yes

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open