Service Desk Agent (IT application support)

Published: Friday, 04 October 2019

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(Preferred for Singapore based candidates)


  • Act as the first point-of-contact for enquiries, service requests and incidents received from users
  • Attend and support users requests via email, call or skype sharing session
  • Escalate to L2 team for items beyond L1s scope.
  • Track and monitor tickets to closure
  • Communicate to users on application new features, maintenance and downtime


  • Diploma/Degree in IT or equivalent
  • At least 2 years of IT Helpdesk working experience
  • Knowledge of supporting data visualization softwares (Tableau, Qlik)
  • Knowledge of supporting financial/trading applications
  • Experience in ServiceNow application
  • ITIL Certification will be advantageous
  • Able to work on shift (Shift allowances will be additional)

Total Vacancies : 5
Monthly salary (base) : 3.2K
Shift Allowance : Yes
OT pay : yes


General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open