Service Lead (Network Operations)

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REPORT STRUCTURE

• Report directly to the IT Operations Manager
• Subordinates: 2

PURPOSE

• Lead the provision of secure, scalable, available and reliable business systems focused on cost optimisation and service excellence.
• Build, manage and support a team with capability to improve performance beyond business partner expectations.
• Preserve, extend and create business value.

BUDGET ACCOUNTABILITY

Circa $4Million Licenses, maintenance, support and hardware

KEY RESPONSIBILITIES

Before – Expertise for developing digital solutions

• Extend the business value extracted from the existing services
• Adherence and continuous improvement of the IT operating processes.
• Service maintenance and improvement.
• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations

Beside – Supporting global manufacturing and sales

• Preserve the business value of existing services
• Service stream process improvement and rigour, adoption and compliance.
• Service stream cost maintenance, optimisation and budget preparation
• Stakeholder management / communications
• Engage proactively with business partners to foster the pursuit of technology enabled business benefits
• Transparent and accountable people development, appraisal and deployment
• Accountable for planning & execution of service stream transition to IDT

Beyond – Cultivating business and customer value

• Create new business value from transformative service identification and enablement
• Operational activity alignment to business objectives
• Business value identification and technology delivery
• Translate business strategy into technology strategy
• Strategic identification, management and monitoring of partner organisations

KEY SKILLS

• Critical thinking, planning and prioritisation underpinned by business knowledge.
• Operational leadership to deliver established service standards.
• A process based approach with a focus on consistent, reliable service delivery.
• Technical capability to manage, develop and deploy business systems.
• Functional capability to understand end to end business process and technology requirements.

QUALIFICATIONS AND EXPERIENCE

• 7+ years working experience with Network technologies
• 3+ years team management
• Bachelor’s degree (Technology, computer science or equivalent)
• Experience in delivering IT technical service and process in line with ITIL methodology
• Project management including agile principle, sprint planning, deployment strategies

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open