Service Lead (Network Operations)

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  • Report directly to the IT Operations Manager
  • Subordinates: 2


  • Lead the provision of secure, scalable, available and reliable business systems focused on cost optimisation and service excellence.
  • Build, manage and support a team with capability to improve performance beyond business partner expectations.
  • Preserve, extend and create business value.



Circa $4Million Licenses, maintenance, support and hardware



Before – Expertise for developing digital solutions

  • Extend the business value extracted from the existing services
  • Adherence and continuous improvement of the IT operating processes.
  • Service maintenance and improvement.
  • Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations

Beside – Supporting global manufacturing and sales

  • Preserve the business value of existing services
  • Service stream process improvement and rigour, adoption and compliance.
  • Service stream cost maintenance, optimisation and budget preparation
  • Stakeholder management / communications
  • Engage proactively with business partners to foster the pursuit of technology enabled business benefits
  • Transparent and accountable people development, appraisal and deployment
  • Accountable for planning & execution of service stream transition to IDT

Beyond – Cultivating business and customer value

  • Create new business value from transformative service identification and enablement
  • Operational activity alignment to business objectives
  • Business value identification and technology delivery
  • Translate business strategy into technology strategy
  • Strategic identification, management and monitoring of partner organisations


  • Critical thinking, planning and prioritisation underpinned by business knowledge.
  • Operational leadership to deliver established service standards.
  • A process based approach with a focus on consistent, reliable service delivery.
  • Technical capability to manage, develop and deploy business systems.
  • Functional capability to understand end to end business process and technology requirements.


  • 7+ years working experience with Network technologies
  • 3+ years team management
  • Bachelor’s degree (Technology, computer science or equivalent)
  • Experience in delivering IT technical service and process in line with ITIL methodology
  • Project management including agile principle, sprint planning, deployment strategies


General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open