Our client operates a 24x7 command centres in 2 complementary seamless follow the sun global command centres in North America and Singapore. These 2 command centres provide proactive monitoring and reactive support services to global clients around the world in areas of NETWORKS, SYSTEMS , SECURITY , ENTERPRISE APPLICATIONS. Their command centre are staffed with LEVEL 1,LEVEL 1.5 and LEVEL 2 escalated specialised support teams.

 

For their level 2 APPLICATION support team , they are seeking 4 persons  to provide escalated support from level 1, out of which 2 will be based in Singapore. These two will be responsible to provide support on production systems running passenge related CHECKIN systems.

 

Essential Skills

- Min 3-5 years technical support experience in a production environment (eg. on-line banking systems, hosted systems)

- Working experience in UNIX environment such as skills in command line structure, filestructure and general navigation skills in UNIX

- Excellent background in IBM MQ with knowledge in troubleshooting messaging queue issues, channel restarting etc

- Good background in database querying and troubleshooting in SQL and Oracle

- TCP/IP knowledge

 

Advantageous Skillls Required

 - Web hosting systems such as Apache and Tomcat

 - clustered file systems

 - Java

- Shell scripting

- Travel application related skillsets

 

Soft Skills  

 

.  Fluent verbal and written communication skills in English language

. Ability to support, troubleshoot, analyze and investigate in one or more technology / vendor environment  

.  Ability to install and configure applications in one or more technology / vendor environment  

.  Ability to analyze, draw conclusions and create solutions to customer's moderately  complex problems  

.  Ability to build relationships with peer and management levels both with clients and the company management  

.  Ability to work under pressure and multi-task  

.  Ability to use a team approach to solve problems when appropriate  

 

Other important consideration

- Candidates will need to be trained in the UK for a period of 3-6 months 

- Working hours will be primarily Singapore daylight working hours.

- Candidates can be expected to by on rostered standby, for after daylight hours support