Network Support Engineer (virtualised computing env)

Published: Tuesday, 24 May 2011

Our client has POPS in many parts of the world and as such operates one of the largest clouds worldwide.

In Singapore, they operate a centre of excellence (COE) for VIRTUALISED computing to provide support to their global clients.

The virtualisation COE is responsible for maintaining a high degree of expertise in the virtualized software, hardware and networking infrastructure environment while delivering a number of key product services toward the customers.

SCOPE

Support the initial project implementation, transition and operation of the pilot virtualization environment.
Drive processes, procedures and established the handover of the support model to various SGS team
Support both operational activities and projects for the specific areas.

ROLE and RESPONSIBILITIES

Provisioning and configuration of virtualised computing services
- Level 2 troubleshooting and support
- Provide change management requests
- Best Standards and Compliance Governance
- Technical point of contact for new installations and deployment
- User Acceptance Testing with customers Provide presales support to solution team

Experienced and intimate knowledge in the following key function area is a must:

Knowledge of performance, application and versatility for industry accepted protocols. E.g. RDP, TCP, ICA, IPSEC, etc.
Knowledge of functionality and performance of server centric and application deployment. Eg. Citrix, VDI, etc.
Managed Infrastructure server environments
Administrate Active Directory and GPO's
Familiar with access point protocols and appliances
Application deployment within a terminal services environment

· Experience in routing and internet protocols, LAN/WAN technologies, VPN, Firewalls, Security, Load balancing ,etc would be an add advantage.
· Must have excellent experience with system / network architecture, troubleshooting nd shell script programming
· Familiarity with the ITIL framework, it’s methodologies and concepts would be a efinite asset
· Familiarity with Oracle DB or other SQL DB and it’s tools would be a definite asset
· Experience with or exposure to large deployments in a telecommunications nvironment as well as dealing with customer issues under time pressure

Skills REQUIREMENTS

Essential