Storage and Backup Support Engineer (Global virtualised computing environment)

Published: Wednesday, 18 May 2011

Our client has POPS in many parts of the world and as such operates one of the largest clouds worldwide.

In Singapore, they operate a centre of excellence (COE) for VIRTUALISED computing to provide support to their global clients.

The virtualisation COE is responsible for maintaining a high degree of expertise in the virtualized software, hardware and networking infrastructure environment while delivering a number of key product services toward the customers.

SCOPE

Support the initial project implementation, transition and operation of the pilot virtualization environment.
Drive processes, procedures and established the handover of the support model to various SGS team
Support both operational activities and projects for the specific areas.

ROLE and RESPONSIBILITIES

Provisioning and configuration of virtualised computing services
- Level 2 troubleshooting and support
- Provide change management requests
- Best Standards and Compliance Governance
- Technical point of contact for new installations and deployment
- User Acceptance Testing with customers Provide presales support to solution team