System Engineer (Voice Solutions Deployment and support)

Published: Monday, 11 April 2011

Installation and configurations of Dealerboard systems, Voice loggers, servers, Cisco Switch/routers

Support and service of customers under maintenance contracts

Diagnostic and repair

Perform system back-up

Maintain hardware and software inventory

Perform Voice and Data network cable patching

Responsible in updating of documentation on customer regular basis

Shift rotation covering from 07:00 to 19:00 (some weekend working will be required)

On-call support as part of the “Out of Hours” support rotation

Requirements

Possess a degree or diploma in Computer Science or professional certifications in IT eg: MSCE, CCNA, CCVP

Minimum 2 years of Telephony installation and support experience

Minimum 3 years of IT support experience

Voice recording experience would be an advantage (Nice, Cybertech, Verint)

Good customer service skills

Good command of spoken and written English

ITIL certified would be an advantage

Singaporeans and Singapore Permanent Resident only

General CV submission

Country: Singapore

Employment Type: Full time

Salary: Open