Technical Support Engineer (WAN/LAN/security/UNIX)

Published: Tuesday, 15 March 2011

Essential:

Act as an escalation point for our guest and hotel support helpdesks.
Responds to tickets assigned to them via service desk and ensures effective resolution of faults within agreed SLA’s.
Maintain regular communication with customers and internal staff for all faults assigned to them.
Providing telephone and email support to our clients and internal staff, as needed across the entire range of our services and solutions.
Working with carriers to achieve fault resolution
Occasionally provide technical support and solution design for our conference teams.
Occasionally takes on technical projects such as upgrades, new software releases, hardware swap outs as dictated by our client's product development roadmap.
Perform proactive monitoring of the corporate and client network.
Perform regular maintenance of the backbone network, identifying and resolving issues where possible.
Document and log all activity and information using the defined tools and procedures.
Developing and writing detailed process and systems documentation
Maintain regular and consistent attendance and punctuality
Pursue personal development of skills and knowledge necessary for the effective performance of the role.
Always conduct themselves in a manner befitting the company’s image.

REQUIREMENTS

SKILLS

Essential:

Advanced Help Desk support skills and experience

Experience configuring and working with network devices (Cisco routers and multi vendor switches)

Networking: Switches, Routers, ASA, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS,

WAN Routing: BGP, OSPF, EIGRP, MPLS

Switching: VLAN config, VTP, Spanning Tree

Security: IPSec, VPN, Wireless encryption

MPEG compression and multicasting

Experience and competency at using and administering Linux/Unix/OS X operating systems

Configuring and troubleshooting wireless networks.

Excellent interpersonal communication and customer service skills

Experience of data telecommunications products

Self disciplined and motivated

Preferable:

Basic SQL experience, writing scripts and queries.

Experience of IPTV systems (specifically DVB and Satellite technology )

Security best practice/Firewall configuration and management/VPN’s.

Experience with BASH scripting

EXPERIENCE & EDUCATION

Essential:

1. Educated to minimum Degree level or equivalent

2. Minimum four years experience in technical support or service related to IT / Telecoms

3. CCNA/CCIP Qualification held

4. Excellent English

General CV submission

Country: Singapore

Employment Type: Full time

Salary: Open