Reigonal Technical Support Engineer (Oracle, Unix, Payment Gateways
Published: Friday, 17 December 2010
Our european HQ client is involved in payment gateway solutions. They are currently looking for a Reigonal Technical Support Engineer as part of their regional expansion
Responsibilities:
Key Objectives
- Provide 1st/2nd Line application, business process and batchsupport.
- Be willing to work on a regular shift basis.
- Root cause analysis of problems, including solution and recommendation.
- Operational and support activity remediation analysis in conjunction with the global support team.
- Building a procedure framework and enhancement of knowledge base.
- Take ownership of issues through to resolution or escalation, as appropriate.
- Pro-actively improve quality of systems and services, and increase business value.
- Uphold / champion policies, procedures and standards.
Job Responsibilities:
- Ability to prioritise and manage multiple concurrent tasks.
- Managesand tracksthe outstanding issues and liaises withthe client and support team for prompt execution and closurewithout micromanagement.
- Frontsperiodic project updates and provides progress reportsto clients.
Technical REquirements
- OS : Unix/ Linux/ Solaris
- Database: Oracle 10g/ 11i
- Scripting - Shell
- Languages:
Oracle PLSQL + C ( Switch Core )
Oracle PLSQL ( Backoffice Core)
Java ( Web Interface )
Requirements:
- Educated to at least Bachelors in Computer Science or equivalent.
- Minimum of 3 years experience in Cards/Payments industry
- Knowledge of either Card Management, Payment Management, Merchant Management, Loyalty, Chip Card or Settlement systems.
- Working knowledge in:
- Must be analytical, detail and systematic.
- Possess strong written and verbal communication skills.
- Have positive and a pro-active attitude to meet new challenges.
- Excellent problem solving skills with commitment through root cause analysis.
- Good analytical skills and experience in investigating business queries.
- Provides effective and accurate communication with clients at a reasonable business & technical language level.
- Production Support experience is an added advantage.

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General CV submission
- Country: Singapore
- Employment Type: Full time
- Salary: Open