Operations Manager (Servers Ops , Database, Desktop)

Published: Tuesday, 01 June 2010

· Act as Incident Manager during Sev 1 and 2 outages

· Perform weekly and monthly reporting to the customer

· Track KPI/SLA performance against actuals

· Act as an escalation point of contact for Server Operations, Database support, Desktop and service desk

· Located onsite to interface and manage the customer

· Required to be hands-on if need be

· Manage a team of approximately 10

· Implement Service Improvement plans where required to close gaps and improve services

· Minimum 2yrs experience in managing a team

· Experience in a high pressure environment

· Track and reduce aging tickets and backlog

· Technical experience in VMware would be preferred though not essential

The environment is as follows:

· Database Support

SQL and Oracle

· Server Operations

250 servers, approximately 90% on VMware

· Desktop Support

Approx 500 users

· Service Desk support

24x7 support

General CV submission

Country: Singapore

Employment Type: Full time

Salary: Open