Solution Manager (WAN/LAN/managed services)

• Provide high quality pre-sales technical consultation and develop cost effective, resilient, innovative and reliable ICT solutions to win proposals and bids/tenders and achieve high customer satisfaction for the services rendered.
• Understand customers' networking and communications requirements and provide high quality network design for customers' WAN networks.
• Perform role of overall solution architect integrating network solutions and managed ICT services; ensuring ICT solutions proposed by partners meet customer requirements.
• Constantly review customers' network and proactively propose improvements to enhance network performance and achieve network optimisation.
• Provide technical support to account managers on services.
• Conduct presentations on proposed solutions and new technologies to customers.
• Prepare win/loss analysis for proposals/bids/tenders submitted to facilitate continuous improvement of networks designed.
• Ensure quality documentation and updates for customers' network configurations and processes.
• Provide support to project managers and partners in WAN network project implementations and support operations and service managers in post sales queries when required.
  Requirements:
  • Degree in Telecommunications/Electrical/Electronics/Computer Science or equivalent qualifications with at least 2 years' experience in a technical position in the Communications/Network or Information Technology related industry. Fresh graduates with relevant degree can also apply.
  • CCNA certification required. Those with CCNP/CCIP certification would have an advantage.
  • Knowledge of telecommunications related technologies and services such as wireless technology;  3G, wireless, VoiP, ISDN, IP, Internet, networking equipment and video transmission etc.
  • ITIL certification as well as experience in IT such as messaging and collaboration, security, servers, backup solutions will also be an added advantage.
  • Ability to work independantly, and communicate effectively with customers, peers and colleagues.
  • Possess good customer handling and presentation skills. 

   

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General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open