Command Center Manager  

Major Job Responsibilities  

2.  Manage the unit in terms of staff requirements, job descriptions, staff appraisals, set performance objectives, work discipline and administer salary reviews.  

3.  Research and recommend process improvement solutions, ensure efficiency and currency of the established procedures to achieve optimum performance levels for the Data Center Operations.  

4.  Supervise the Data Center Operations staff during periods of crisis or problem situations.  

5.  Support the Problem Management process and serve as a channel of communications among the Data Center Operations, Support Groups (Applications & Vendors) and Management (APPC & Business).  

6.  Engage and co-ordinate process improvement initiatives within Data Center and work with various support Units  

7.  Establish relevant measures and metrics to capture Data Center Operations performance.  

8.  Ensure that all relevant and applicable policies and standards governing Data Center Operations (both internal and external) are strictly followed and complied with.  

9.  Provide constant reviews and feedback on areas of potential risks and threats to identify these risk elements and take appropriate corrective and/or preventive measures.  

1.  Degree holder with minimum 9 years of relevant IT working experience, preferably in a financial institution, with at least 4 years experience of managing Data Centre or any Technology support group in a multi-platform environment, namely MVS, UNIX and WINTEL,.  

2.  Strong analytical skills, with leadership quality and demonstrate ability to conceptualize and clearly communicate the findings, both verbally and in writing.  

3.  Strong understanding of Computer Operations, Production & Output Control and Problem & Change Management.  

4.  Good understanding of operational tools and software; preferably experience in the engagement of automation initiatives within Data Centre.  

5.  Assertive, ambitious and enthusiastic in achievement of high quality standards  

6.  Excellent communication skills and the ability to deal independently with people at various levels.  

7.  Knowledge in Service Level Management and conversant in ISO, ITIL and/or SQA will be an added advantage.  

8.  Willingness to perform shift work, if required.