Technical Support Engineer (Siebel, Oracle, ITIL)

• Provide 2^nd level Technical support for (CRM, FLTK, and Infrastructure) following the correct troubleshooting procedures to ensure proper and timely resolution.
• The new staff will mainly work on Incident Management to resolve tickets in ISQ for CRM, FLTK and Core Suite and service process improvement. He or she will also provide 2nd level support with the existing staff.
• Identify new ticket and assign an owner of incident and monitor status of incidents in ISQ/Peregrine.
•       Interact with other 2^nd level staff to ensure escalation and resolution of incidents.
•       Write / Update documents (Run Books, Work Instructions) and share information
•       Adhere to standards and procedures set by the global Operations team 
•        24*7 Support

Specific skills/qualifications required:

• More than 4 years of IT-related work experience
•       Technical expertise in Oracle
•       Technical expertise in Windows2000/2003 servers and Microsoft Cluster System.
•       Technical expertise in SUN Solaris.
•       Technical expertise in IBM Mainframe (OS390) operation
•       Understanding of ITIL, BS7799
•       Familiar with CRM system
•       Good working knowledge with Microsoft Product
•       Excellent planning and communication skills
•      Good trouble shooting and problem analysis skills  
•      A quick learner and a good team player - Will adhere to standards and procedures set by the global Operations team
•      Documentation - need to be able to write documentation and share information

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open