L3 Engineer - Netapp Storage

Published: Friday, 27 May 2022

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  • Expert product and service support
  • Level 3 specialists are generally the most highly skilled product specialists (Primary-Netapp, Secondary-Intel / other Storage boxes)
  • Escalation support from L1/Field Engineer/Customer
  • Access to the highest technical resources available for problem resolution or new feature creation.
  • Tier 3 support attempt to duplicate problems and define root causes, using product designs, code or specifications.
  • Once a cause is identified, the company decides whether to create a new fix, depending on the cause of the problem. New fixes are documents for use by Level 1 (PMC) and 2 (TOC) personnel
  • R&D on new product / solution
  • BOM creation
  • Call-homes configuration
  • Managing lab and setup training
  • Assisting L1 during any down time

 


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Country: Singapore
Employment Type: Full time
Salary: Open