Business Analyst (Retail Operations)

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(Preferred for Singapore based candidates)

• Budget: Up to 120K pa
• Travel : 50% (1 to 2 weeks duration on frequent turnaround during early phases of rollout n asia pacific)

SCOPE

• Work with customers throughout entire life cycle deployment from requirements gathering, planning, build, test and training phases for the pilot stores
• Participate in Product Evaluation Support

Responsibilities

End to End Deployment Lifecycle Management

• Gather detailed requirements from the customers including customizations, localizations, integrations, etc.
• Develop other business analysis artifacts such as business rules, test scripts or process flows to clarify requirements
• Collaborate with offshore development team (external) on these fulfilling these requirements
• Working with 3rd party vendors/contractors on systems deployment
• Obtain realtime feedback from store personnel in live markets
• Manage detailed testing cycles and test scripts
• Manage customer communications through entire lifecycle

Product Support

• Work closely with Product Owner and Stakeholders to create documentation/communications required for product development and market planning
• Serve as a SME on product
• Communicate features to Users

Process Improvement

• Identify opportunities to improve processes and grow individuals skills sets

Training Support

• Train customers /FZ teams on system capabilities (train the trainer)
• Partner with customers  and global teams on training material accuracy

REQUIREMENTS

EDUCATION:

• Bachelors (Business, Engineering or Computer Science)

EXPERIENCE (and other qualifications):

• 8+ years of Business Analysis Experience
• Experience working in an Agile IT environment
• Experience with Agile project lifecycle management tools such as Rally, JIRA and Confluence
• Well versed with envisioning and designing user experiences and creating prototypes.
• Experience with prototyping and design tools such as Axure.
• Excellent communication, presentation and documentation skills
• Experienced with common tools such as MS Office (Word, PowerPoint, Excel, Visio, Outlook)

ESSENTIAL soft skills

• High level of  Independence , Adaptability and Resourcefulness
• Experience working with cross functional team Regionally and Globally
• Experience working with APAC countries with excellent understanding of diverse country work culture and practices
• Experience in engage customers from the highest level (Business Owners) to the lowest leve (Retail workers)
• Willing to rollout sleeves to fix onsite issues

Country: Singapore

Employment Type: Full time

Salary: Open