Business Analyst (Retail Operations)
Published: Tuesday, 28 November 2017
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(Preferred for Singapore based candidates)
- Budget: Up to 120K pa
- Travel : 50% (1 to 2 weeks duration on frequent turnaround during early phases of rollout n asia pacific)
SCOPE
- Work with customers throughout entire life cycle deployment from requirements gathering, planning, build, test and training phases for the pilot stores
- Participate in Product Evaluation Support
Responsibilities
End to End Deployment Lifecycle Management
- Gather detailed requirements from the customers including customizations, localizations, integrations, etc.
- Develop other business analysis artifacts such as business rules, test scripts or process flows to clarify requirements
- Collaborate with offshore development team (external) on these fulfilling these requirements
- Working with 3rd party vendors/contractors on systems deployment
- Obtain realtime feedback from store personnel in live markets
- Manage detailed testing cycles and test scripts
- Manage customer communications through entire lifecycle
Product Support
- Work closely with Product Owner and Stakeholders to create documentation/communications required for product development and market planning
- Serve as a SME on product
- Communicate features to Users
Process Improvement
- Identify opportunities to improve processes and grow individuals skills sets
Training Support
- Train customers /FZ teams on system capabilities (train the trainer)
- Partner with customers and global teams on training material accuracy
REQUIREMENTS
EDUCATION:
- Bachelors (Business, Engineering or Computer Science)
EXPERIENCE (and other qualifications):
- 8+ years of Business Analysis Experience
- Experience working in an Agile IT environment
- Experience with Agile project lifecycle management tools such as Rally, JIRA and Confluence
- Well versed with envisioning and designing user experiences and creating prototypes.
- Experience with prototyping and design tools such as Axure.
- Excellent communication, presentation and documentation skills
- Experienced with common tools such as MS Office (Word, PowerPoint, Excel, Visio, Outlook)
ESSENTIAL soft skills
- High level of Independence , Adaptability and Resourcefulness
- Experience working with cross functional team Regionally and Globally
- Experience working with APAC countries with excellent understanding of diverse country work culture and practices
- Experience in engage customers from the highest level (Business Owners) to the lowest leve (Retail workers)
- Willing to rollout sleeves to fix onsite issues
- Country: Singapore
- Employment Type: Full time
- Salary: Open