Operations Support Analyst (Account Servicing)

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(Preferred for Singapore based candidates)

Role support Team in running a effective Operations and Project Delivery Services to KEY customer

JOB Responsibilities

Service Management Support

• maintain Service Catalogue
• tracking/maintaining milestones / KPI
• Preparation of Management reports / slides
• Scheduling meetings / preparation of meeting minutes

Project Delivery Support

• maintain Project pipeline in CRM
• Preparation of Management reports / slides for sales pipeline
• Track & report on Project delivery, Project Earn-mandays and Project impact to Revenue Financials
• Take minutes of key meetings for Strategic Projects

Sales Proposal Support

• Perform a sanctity check on proposal papers
• Organize and run pre- review for team
• to coordinate preparation of Proposal with delivery teams and track timeline for submission including delivery of business outcome

Data Analysis and Reporting

• Manage and gate-keep documents of document exchange with KEY customer
• Analysis on raw data [IT related data] and preparation of board / management reports
• Extraction of data from MS CRM, LANDesk (Service Management tool) into Excel and preparation of reports

Requirements

• Must have min of 10+ Years of hands on experience preferably in the roles of Sales/Pre-sales Operations and/or Account Management
• Good written and verbal communication skills
• Excellent skills in MS Office [PowerPoint, Excel, Word]
• Sound knowledge of deal / proposal life cycle.
• Good understanding of Contracts, Service Orders, Proposals etc.
• Ability to schedule meetings and take meeting minutes
• Ability to understand and follow-up Project deliverables
• Ability to learn new Technology tools and perform data extraction for management reporting
• Experienced in customer facing operations role
• Experience in Account Management, Sales/Pre-sales Operations will have advantage
• Experience of Service Delivery knowledge will have advantage
• Experience of working on Microsoft CRM Dynamics will have advantage
• Experience in Data analysis, Reporting and Macros in MS-Excel will have advantage

Country: Singapore

Employment Type: Full time

Salary: Open