Regional Product (Service) Development Manager (Financial BPO

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Department : Business Development Office, Service Offering Dept
Reproting to General Manager Regional Business Development Office

To build the Finance & Admin Service (FAS) portfolio for the Asia Pacific Market.
To perform the role of Subject Matter Expert within our client's org, sharing and transferring knowledge to the field organization.

Key Performance Indicators ( KPI) ( Indicate the results expected – the what performance )
Service offerings launched/execution deployed in the region
Number of major projects in the Service line won
Number of standardized deliverables constructed
Key Traits Expected
- Decision Making
Management Effectiveness
- Directing and Developing Others
- Program management
Value Creation
- Methodical thinking, planning, program management and implementation skills
Personal Effectiveness
- Global Mindset
- Efficient Communication

Job Scope
Design the go-to-market strategy for both short-term and mid long-term
Build the Finance & Admin Service (FAS) portfolio to support growth of our client's outsourcing business across Asia Pacific
Understand customer requirements and the key market trends for the FAS portfolio(Account Payable process, Account Receivable process and Travel&Expense process) to tailor our service offering to meet the customers’ needs
Create the offerings based on Customer requirements, existing offering in the region
Launch the FAS offers into the field sales and delivery organizations
Support strategic account sales activities for new FAS offers by being the centre of competence
Be the Subject Matter Expertise, provides advice & support to deal pursuit team whenever required.
Ensure that the FAS portfolio is aligned with the overall  Outsourcing strategy

Organisation Relationship
Service Development Manager reports to the GM, Regional Business Development
Internal Relationships Interface with:
Operating Companies’ General Managers
Global Accounts community
Account Managers within Country
Local assessment and delivery teams
Principal/ Business Consultants
Local sales teams and delivery teams

External Relationships
C level contacts
Business Unit Managers
Key Business Stakeholders, e.g. campaign managers
Third Party Suppliers
Industry Influencers eg. Research Analysts

Education & Experience
Experience of 3 to 5 years in the financial, manufacturing and / or telecommunication industries
Experience in managing and delivering outsourced solutions and services with a track record of successful delivery, (3-5 years).
Understanding of the B2C market, key customer drivers and key areas of opportunity for the FAS solutions and especially
Experience in Insurance industry, banking industry or related service industry knowing the specific business process painpoints.
Extensive experience (3-5 years) in developing assessment approaches / methodologies.
Senior level business consulting experience in process analysis and change management.
Experience of working in international environment and/or an offsite operation environment such as Shared Service Center
Multi-lingual: English plus at least one language of a major country in target region
Good communication and presentation skills
Good interpersonal and customer relationship skills
A team player with strong personal motivation.
Bachelors or Masters Degree in Computer Science, Business or related discipline.
Country: Singapore
Employment Type: Full time
Salary: Open