Solution Manager (BPO, outsourcing)
Published: Thursday, 02 February 2012
{JLinkedApply companyid=2428569 email=This email address is being protected from spambots. You need JavaScript enabled to view it. jobtitle=Solution Manager (BPO, outsourcing) joblocation=Singapore themecolor=#5573b7 phone=true}
APPLY using Our Form• Key member of Deal Pursuit Team. Will engage clients up to C-level
• Responsible for crafting winning, deliverable solutions for BPO (Business Process Outsourcing)
• Act as key bridging function between deal pursuit (business perspective, deal cycle) and service delivery (transition management etc)
• He/She may need to lead a solution team across countries, regions, business units, etc., including third parties.
• Own solution architect methodology. Update/improve the methodology based on learning and customer requirements/feedback.
• May be responsible to lead the due diligence phase of a pursuit and to validate and revise the solution as necessary
• May be responsible for setting a base line of the client’s environment – conducting an enterprise-wide current state / needs analysis and building a business case for outsourcing.
• Solution Development Specifics: With an overall solution in mind,
. researches, evaluates and selects technology and infrastructure products.. analyzes functionality and features. assesses cost benefit factors. budgetary/resource impacts. potential risks impact assessment to organization. security assessement. interoperatability compatibility assessment within existing operating environment selects products. evaluation, determines evaluation criteria and recommends final selection. Assesses and evaluates new emerging products and works with internal and customers to ensure that the product adheres to established standards, policies and guidelines
Requirments
• Degree in engineering, computer science or related fields
• Delivering services for managing document output and Asset infrastructure for Office Environment
• Good Business Processing solution experience - converting traditional,document-intensive business processes into digital-based approach.
• Preferably considerable experience in delivery solutions for customers in the financial services and/or manufacturing industries.
• Experience working in regional/global teams
• Strong customer service background – ability towork at prime customer contact level
• Min 6 years work experience – at least 2 of which should be in business process outsourcing solution architecting or service delivery
• Good understanding of enterprise business processes and IT systems (e.g., ERP,CRM)
• Good understanding of technology, particularly as related to imaging software and hardware, document integration
• Experience in working in regional/global teams
• Experience in leading and successfully completing moderately complex projects – with experience in scoping and planning –scheduling, financials, resources, deliverables
• Strong leadership skills – high level of drive, initiative; assertive
• Strong communication skills across all levels. Able to communicate complex, technical concepts toall levels. Able to mediate opposing viewpoints
• Strong analytical and problem solving skills
• Good negotiation skills
• Strong customer management skills
- Country: Singapore
- Employment Type: Full time
- Salary: Open
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