Solution Manager (BPO, outsourcing)

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(Preferred for Singapore based candidates)

• Key member of Deal Pursuit Team. Will engage clients up to C-level

• Responsible for crafting winning, deliverable solutions for BPO (Business Process Outsourcing)

• Act as key bridging function between deal pursuit (business perspective, deal cycle) and service delivery (transition management etc)

• He/She may need to lead a solution team across countries, regions, business units, etc., including third parties.

• Own solution architect methodology. Update/improve the methodology based on learning and customer requirements/feedback.

• May be responsible to lead the due diligence phase of a pursuit and to validate and revise the solution as necessary

• May be responsible for setting a base line of the client’s environment – conducting an enterprise-wide current state / needs analysis and building a business case for outsourcing.

• Solution Development Specifics: With an overall solution in mind,

. researches, evaluates and selects technology and infrastructure products.

. analyzes functionality and features

. assesses cost benefit factors

. budgetary/resource impacts

. potential risks impact assessment to organization

. security assessement

. interoperatability compatibility assessment within existing operating environment selects products

. evaluation, determines evaluation criteria and recommends final selection

. Assesses and evaluates new emerging products and works with internal and customers to ensure that the product adheres to established standards, policies and guidelines

Requirments

• Degree in engineering, computer science or related fields

• Delivering services for managing document output and Asset infrastructure for Office Environment

• Good Business Processing solution experience - converting traditional,document-intensive business processes into digital-based approach.

• Preferably considerable experience in delivery solutions for customers in the financial services and/or manufacturing industries.

• Experience working in regional/global teams

• Strong customer service background – ability towork at prime customer contact level

• Min 6 years work experience – at least 2 of which should be in business process outsourcing solution architecting or service delivery

• Good understanding of enterprise business processes and IT systems (e.g., ERP,CRM)

• Good understanding of technology, particularly as related to imaging software and hardware, document integration

• Experience in working in regional/global teams

• Experience in leading and successfully completing moderately complex projects – with experience in scoping and planning –scheduling, financials, resources, deliverables

• Strong leadership skills – high level of drive, initiative; assertive

• Strong communication skills across all levels. Able to communicate complex, technical concepts toall levels. Able to mediate opposing viewpoints

• Strong analytical and problem solving skills

• Good negotiation skills

• Strong customer management skills

Country: Singapore

Employment Type: Full time

Salary: Open